Territory Service Manager

Maruti Suzuki India Ltd.; Delhi; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Maruti Suzuki India Ltd. is seeking a Territory Service Manager to lead regional service initiatives in a full-time capacity.

You will collaborate with workshops and dealerships to optimize maintenance, performance, and service-sales ratios, while addressing technical issues and campaigns across the territory. The role emphasizes data-driven decisions, customer retention strategies, and effective escalation of product feedback to head office.

Qualifications

• BE/B.Tech required; ME/M.Tech in Mechanical or Automobile preferred.
• Experience in territory/service management roles (2–7 years).
• Strong dealer-network and analytics capabilities.
• Understanding of financial statements and profitability metrics.

Responsibilities

• Support workshops to improve business parameters like maintenance and load growth.
• Assist dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analyze workshop data and monitor trends for customer retention and new service strategies.
• Handle technical complaints and campaigns; escalate product feedback from the field.

Skills

Dealer Management

Territory Analytics

Financial Acumen

Tools & Tech Understanding

Education

BE/B.Tech

ME/M.Tech (Mechanical/Automobile)

Tools

Financial Statements

Job description

Experience

Experience 2 - 7 Years

Posted

Posted 28th September, 2026

Posted by

We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1.Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2.Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B. E/ B. Tech

M. E/ M. Tech with specialization in (Mechanical, Automobile)

Work Experience

B. Tech 2 to 7 years

TECHNICAL COMPETENCIES

• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

• Target orientation & pressure handling Ability
• Sense of accountability and responsibility
• Creativity, innovation, and problem solving