Territory Service Manager

TVS Motor; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Motor invites applications for a leadership role in after-sales service. The position focuses on managing service operations, resolving customer complaints promptly, and implementing strategies to boost satisfaction, loyalty, and retention.

It also covers dealership activities like inventory control, stock management, and logistics coordination. The role requires strong data analysis to identify trends and drive service improvements across the network.

Qualifications

• 4-10 years of experience in after-sales service or related field.
• Strong understanding of automobile industry dynamics and market trends.
• Excellent communication skills with ability to handle complex customer interactions.

Responsibilities

• Manage after-sales service operations to ensure timely resolution of customer complaints and issues.
• Develop and implement strategies to improve customer satisfaction index, loyalty, and retention.
• Oversee dealership management activities such as inventory control, stock management, and logistics coordination.
• Analyze data to identify trends and areas for improvement in after-sales services.

Skills

Customer service

Communication

Data analysis

Team coordination

Tools

MS Excel

Job description

Roles and Responsibilities :

• Manage after-sales service operations to ensure timely resolution of customer complaints and issues.
• Develop and implement strategies to improve customer satisfaction index, loyalty, and retention.
• Oversee dealership management activities such as inventory control, stock management, and logistics coordination.
• Analyze data to identify trends and areas for improvement in after-sales services.

Job Requirements :

• 4-10 years of experience in after-sales service or related field.
• Strong understanding of automobile industry dynamics and market trends.
• Excellent communication skills with ability to handle complex customer interactions.