Territory Service Manager

Talent Hired-the Job Store; Chhindwara, Jharsuguda, Jamshedpur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Talent Hired-the Job Store is seeking a DET - Territory service manager to lead service operations across the Area office, ensuring quality standards and SLAs.

You will cultivate strong customer relationships, drive product campaigns and coordinate warranty audits, while mentoring a team and implementing process improvements. This role is based in India and requires a diploma with relevant experience.

Qualifications

• Diploma or equivalent qualification required.
• Experience in after-sales/service management preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Manage and supervise service operations within the Area office, ensuring quality standards and service level agreements.
• Cultivate and sustain relationships with key customers to ensure retention.
• Implement AL process changes and improvements across dealerships.
• Drive new product initiatives through driver trainings, trials, and issue resolution.
• Monitor KPIs like TAT, repeat jobs, AL-Helpline, revenue, and claims processing to improve service performance.
• Capture product failures and coordinate joint inspections for root-cause analysis and corrective action.
• Drive product campaigns to ensure dealerships complete campaigns for involved vehicles.
• Conduct warranty and process audits at dealerships to ensure adherence.

Skills

After-sales support

Dealer management

Customer support

Technical support

Education

Diploma

Job description

Role & responsibilities

DET - Territory service manager

Business & Processes:

• Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
• Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
• Implementation of AL process changes and improvements across dealerships.
• New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
• Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
• Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
• Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.

People Excellence:

• Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
• Work on improving the skill capabilities at dealership level – productives and front office staffs.
• Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.

Market Intelligence:

• Stay abreast of industry trends, technological advancements, customer feedback to proactively enhance service offerings and stay competitive.
• Share information on competitive products and initiatives.

skills
after sale support, dealer management, customer support, technical support.
Diploma

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