Territory Service Manager

TVS Motor; Visakhapatnam District, Surat, Hubli; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

TVS Motor in Visakhapatnam seeks an experienced after-sales service professional to manage service operations for medical equipment, ensuring customer satisfaction and loyalty.

You will lead CSI improvement initiatives, collaborate with cross-functional teams, analyze data for trends, and drive process improvements to elevate service standards.

Qualifications

• 4-11 years of experience in after-sales service or a related field.
• Strong understanding of medical devices/equipment industry regulations and standards.
• Proven track record of improving CSI scores through process improvements and team leadership.

Responsibilities

• Manage after-sales service operations to ensure customer satisfaction and loyalty.
• Develop and implement effective strategies to improve CSI (Customer Satisfaction Index) scores.
• Collaborate with cross-functional teams to resolve complex technical issues related to medical equipment maintenance and repair.
• Analyze data to identify trends, opportunities for improvement, and areas of excellence in after-sales service.

Skills

Customer service management

Data analysis

Cross-functional collaboration

Process improvement

Job description

Roles and Responsibilities :

• Manage after-sales service operations to ensure customer satisfaction and loyalty.
• Develop and implement effective strategies to improve CSI (Customer Satisfaction Index) scores.
• Collaborate with cross-functional teams to resolve complex technical issues related to medical equipment maintenance and repair.
• Analyze data to identify trends, opportunities for improvement, and areas of excellence in after-sales service.

Job Requirements :

• 4-11 years of experience in after-sales service or a related field.
• Strong understanding of medical devices/equipment industry regulations and standards.
• Proven track record of improving CSI scores through process improvements and team leadership.