Territory Service Manager

Ashok Leyland; India; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Ashok Leyland is seeking an Executive in the Field Service division to oversee and supervise service operations across the territory. The role focuses on delivering quality standards, maintaining key customer relationships, and driving process improvements within dealerships.

Responsibilities include leading a service team, monitoring KPIs such as TAT and revenue, and coordinating training and campaigns. A proactive, customer-focused leader will help sustain service excellence and

Qualifications

• Manage and supervise service operations within the territory, ensuring quality standards and SLAs.
• Cultivate and sustain robust relationships with key customers to ensure retention.
• Implement AL process changes across dealerships.
• Lead and mentor a team of service professionals to achieve targets.
• Monitor KPIs such as TAT, repeat jobs, AL-Helpline, revenue and claims processing.
• Stay abreast of industry trends and customer feedback to enhance service offerings.

Responsibilities

• Manage and supervise service operations within the territory.
• Cultivate and sustain robust relationships with key customers.
• Implement AL process changes across dealerships.
• Drive product campaigns and warranty/process audits at dealerships.
• Lead and mentor a team of service professionals.
• Stay abreast of industry trends and customer feedback to enhance service offerings.

Skills

Relationship management

KPI analysis

Team leadership

Training & development

Job description

3 - 9 Years

1-Executive

Job Description

Business & Processes:

• Manageand supervise service operations within the territory, ensuring compliance withquality standards and service level agreements.
• Cultivateand sustain robust relationships with key customers, addressing their service requirementsto ensure customer retention.
• Implementationof AL process changes and improvementsacross dealerships.
• Newproduct establishment in the market in terms of executing Driver trainings,Back to back trails and complaint resolution.
• Monitorand analyze key performance indicators (KPIs) such as TAT, repeat jobs,AL-Helpline, revenue streams, job cards, and claims processing to assessservice performance. Identify areas for improvement and implement correctiveactions as needed.
• ProductPerformance reports – Capture and share field failures and co-ordinate forJoint inspection in identification of root-cause and corrective action.
• Productcampaigns – Drive the dealerships in completion of product campaigs for thevehicles involved.
• Warrantyand process audits at dealerships to ensure process adherence.
• Leadand mentor a team of service professionals, providing guidance, training, andsupport to achieve performance targets and objectives.
• Workon improving the skill capabilities at dealership level – productives and frontoffice staffs.
• Implement and enforce safety protocolsand compliance standards within the service team to ensure a secure workingenvironment.
• Stayabreast of industry trends, technological advancements, and customer feedbackto proactively enhance service offerings and stay competitive.
• Shareinformation on competitive products and initiatives.

Job Snapshot

Updated Date

09-10-2026

Job ID

JOB_3604

Department

FIELD SERVICE

Location