TERRITORY SERVICE EXECUTIVE

CRI Group; Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

CRI Group is seeking a field service professional to ensure smooth operation of industrial cleaning equipment at Delhi Metro locations. You will perform preventive maintenance, breakdown support, and timely servicing while maintaining high customer satisfaction and achieving key service KPIs.

The role involves installation, commissioning, documentation, and recurring improvements to reduce breakdowns, serving Noida and New Delhi Metro sites within a broad Operational footprint.

Qualifications

• Experience maintaining industrial cleaning equipment used in large projects.
• Ability to troubleshoot and perform preventive maintenance.
• Good documentation and reporting skills.
• Familiarity with installation and commissioning activities.

Responsibilities

• Maintain and service industrial cleaning equipment at Delhi Metro sites.
• Provide timely breakdown support and maintenance responses.
• Maintain high customer satisfaction and achieve service KPIs.
• Document service activities and issues for records.

Skills

Equipment Maintenance

Customer Support

Service Documentation

Installation & Commissioning

Field Service

Job description

Job Description

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.

• Equipment Maintenance
• Customer Support
• Service Documentation
• Repeat Breakdown Reduction

Job Description

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.

• Equipment Maintenance
• Customer Support
• Service Documentation
• Installation & Commissioning
• Repeat Breakdown Reduction

Requirements

Area potential sheet for new manpower position

Branch

Noida

Dated: 03.07.2026

Deputation Area

New Delhi Metro

Area coverage (In KM)

100 Kms/ 286 Metro stations

Total Machine population

900

HPJ - 50,E4043 -100,B4545-50, SD430-100,Flipper+ -100, W34P -140, Roots VAC - 200, Stream cleaner -10, I scrub -10, Back back - 50

Total High end Machine population

Nil

Last one year Visit's of Branch

Customer segment

Commissioning

1390

FM Customer

11

Warranty Sch Visit

756

Corporate Customer

21

AMC Sch Visit

1604

Others

Service complaint

6121

Total Calls

9871

Total Customer

32

Average calls Per Month

823

Average calls Per Month Per Engineer

43