TERRITORY SERVICE EXECUTIVE

Roots Group; India; On-site; INR 600,000 - 800,000; Full time

Job summary

Roots Group in India is seeking a field service professional to oversee preventive maintenance and responsive servicing of industrial cleaning equipment deployed at Delhi Metro project locations. The role emphasizes high customer satisfaction and attainment of service KPIs, with deputation in Noida and a focus on Noida branch operations.

The position requires hands-on equipment maintenance, on-site service delivery, and thorough documentation of service activities.

Qualifications

• Experience in preventive maintenance of industrial cleaning equipment.
• Strong customer-facing service skills and problem-solving abilities.
• Ability to document service activities accurately.
• Track record of reducing recurring breakdowns.

Responsibilities

• Conduct preventive maintenance and breakdown support for metro-related equipment.
• Provide timely servicing at Delhi Metro project locations.
• Maintain high customer satisfaction and service KPIs.
• Prepare and maintain service documentation.
• Aim for repeat breakdown reduction.

Skills

Equipment maintenance

Customer support

Service documentation

Breakdown reduction

Job description

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.

• Equipment Maintenance
• Customer Support
• Service Documentation
• Repeat Breakdown Reduction

Requirements

Branch:
Noida
Dated:03.07.2026

Deputation area :
New Delhi Metro

Total Machine population
900
HPJ- 50,E4043 -100,B4545-50, SD430-100,Flipper+ -100, W34P -140, Roots VAC -200, Stream cleaner -10, I scrub -10, Back back - 50