TERRITORY SERVICE EXECUTIVE

Roots Group of Companies; Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Roots Group of Companies is seeking field service professionals to oversee preventive maintenance and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations. You will ensure high customer satisfaction and meet service KPIs.

The role covers equipment installation, commissioning, maintenance scheduling, and proactive breakdown reduction across a wide machine fleet around Noida and New Delhi areas, with extensive field coverage within 100 KM and 286 metro

Responsibilities

• Equipment Maintenance
• Customer Support
• Service Documentation
• Installation & Commissioning
• Repeat Breakdown Reduction

Job description

SUMMARY

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.

• Equipment Maintenance
• Customer Support
• Service Documentation
• Installation & Commissioning
• Repeat Breakdown Reduction

Requirements

Requirements Area potential sheet for new manpower position

Branch: Noida

Dated: 03.07.2026

Deputation area: New Delhi Metro

Area coverage (In KM): 100 Kms/ 286 Metro stations

Total Machine population: 900

HPJ - 50, E4043 - 100, B4545 - 50, SD430 - 100, Flipper+ - 100, W34P - 140, Roots VAC - 200, Stream cleaner - 10, I scrub - 10, Back back - 50

Total High end Machine population: Nil

Last one year Visit's of Branch

Customer segment

Commissioning: 1390

FM Customer: 11

Warranty Sch Visit: 756

Corporate Customer: 21

AMC Sch Visit: 1604

Others

Service complaint: 6121

Total calls: 9871

Total Customer: 32

Average calls Per Month: 823

Average calls Per Month Per Engineer: 43