Territory Manager- Ranchi

Birla Pivot; Jharkhand; On-site; INR 600,000 - 900,000; Full time

Job summary

Birla Pivot in India seeks a Territory Manager to foster profitable client relationships across the city/cluster, drive lead generation, account management, and market development.

You will handle credit and collections, coordinate with the City Head, analyze sales data, and deliver data-driven reports to meet ambitious targets while maintaining high customer satisfaction.

Qualifications

• BBA with 3+ years of experience in channel sales, preferably in construction.
• Result oriented with a focus on exceptional customer service and achieving targets.
• Strong influencing and communication skills.

Responsibilities

• Lead generation and client relationship building to achieve targets.
• Collections and order management through digital platforms.
• Market development and product knowledge to onboard retailers.
• Product portfolio management and launches within budget.
• Credit management and tracking for assigned clients.
• Customer satisfaction through proactive issue resolution.

Skills

Channel sales

Customer service

Negotiation

Digital literacy

Interpersonal skills

Education

BBA

Tools

CRM software

Online ordering platform

Job description

Job Purpose

The Territory Manager serves as a vital partner, fostering strong and profitable client relationships within the city/cluster. They achieve this through a comprehensive strategy encompassing building long-term client relationships, managing accounts, working on market opportunities and new initiatives, partnering on credit and collections management to mitigate risk, and delivering data-driven reports and analysis to achieve the target sales numbers.

Key Accountabilities & Support Actions

Lead Generation and Client Relationship Building

• Proactively generate sales leads through various channels by conducting extensive market research.
• Develop and nurture strong relationships with existing and potential clients through regular client visits and effective communication.
• Achieve ambitious sales targets set by the City Head.

Collections and Order Management

• Ensure timely collections of all outstanding receivables by following established procedures.
• Assist clients with placing orders digitally by setting up meetings, assessing their needs, and navigating the online platform.

Market Development and Product Knowledge

• Support the City Head in executing strategies to onboard new retailers within the city/cluster.
• Maintain a deep understanding of the company's product portfolio to effectively recommend solutions to clients.
• Actively contribute to the execution of new retail initiatives launched.

Product portfolio

• Managing the product portfolio by analysing sales data, identifying trends, recommending new product additions, and overseeing the launch of new retail initiatives within budget and approval processes.

Credit Management

• Work collaboratively with the City Head to track credit utilization and requirements for assigned clients.
• Identify suitable dealers for participation in the company's financial credit program.

Customer Satisfaction

• Resolve service and quality issues promptly and efficiently to ensure high customer satisfaction.
• Maintain open communication with clients to address their concerns and build long-term relationships.

Qualifications & Skills

• BBA with 3+ years of experience in Channel sales, preferably in the Construction sector.
• Result oriented with a focus on exceptional customer service and achieving targets
• Strong influencing and communication skills.
• Excellent communication, negotiation, and interpersonal skills.
• Digital literacy and ability to understand digital tools and processes.
• Knowledge of local market dynamics, regulations, and industry trends.