Territory Manager-Personal Loan DSA

Idfc First Bank Limited; Kozhikode district; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Idfc First Bank Limited is seeking a Territory Manager – Personal Loan (DSA) to source and manage DSA channels across multiple locations in India, focusing on acquiring quality personal loan business while minimizing delinquencies and ensuring customer service excellence.

You will analyze market trends, develop new channels, mentor senior team members, and collaborate with Retail Banking to enhance processes and achieve business goals.

Qualifications

• Graduation in any discipline is required.
• 2–5 years of BFSI experience.
• Strong understanding of retail asset products and DSA operations.
• Excellent stakeholder management and customer service orientation.

Responsibilities

• Source and manage DSA channels to acquire personal loan business.
• Minimize delinquencies and rejections to maintain portfolio quality.
• Keep current knowledge of retail asset products and market trends.
• Develop new channels to expand business reach.
• Collaborate with internal teams to align with goals and service standards.

Skills

DSA operations

Retail asset products

Stakeholder management

Leadership

Customer service

Digital enablement

Talent acquisition

Education

Graduation: Any discipline

Job description

Job Description:

About the Role

TheTerritory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.

Key Responsibilities

Primary Responsibilities

• Source and manage DSA channels to acquire personal loan business from the market.
• Ensure portfolio quality by minimizing delinquencies and application rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through efficient channel management.

Secondary Responsibilities

• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Collaborate with internal teams to ensure alignment with business goals and service standards.

What We Are Looking For

Education

• Graduation: Any discipline.

Experience

• Relevant experience 2 to 5 yrs in BFSI

Skills and Attributes

• Strong understanding of retail asset products and DSA operations.
• Ability to identify and adapt to changing market trends.
• Excellent stakeholder management and customer service orientation.
• Proven leadership skills with the ability to mentor and coach senior team members.
• Commitment to customer centricity, innovation, compliance, and integrity.
• Ability to foster a digitally enabled and automated environment to meet customer needs.
• Talent acquisition and retention capabilities to support rapid business growth.