Territory Manager-Business Loan

IDFC FIRST Bank; Ahmedabad District; On-site; INR 900,000 - 1,700,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Territory Manager to source loans through DSAs and partners, build a robust loan portfolio, and lead a small team. The role emphasizes relationship management, policy adherence, and balanced business growth with risk oversight.

The successful candidate will monitor retail asset products, market trends, and craft strategies for channel development while ensuring clear communication across stakeholders and a strong client focus.

Qualifications

• Graduate in any discipline; postgraduate qualification preferred.
• Experience in BFSI or banking sales is desirable.
• Strong understanding of retail lending products and credit operations.

Responsibilities

• Source and manage business through DSAs and market channels.
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and market trends.
• Identify evolving market dynamics and develop channel development strategies.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance efficiency.

Skills

Sourcing loans

Channel sales

Team leadership

Relationship management

Communication

Risk management

Education

Graduate in any discipline

Postgraduate preferred

Job description

Job Requirements

About the Role The Territory Manager is responsible for sourcing loans through Direct Selling Agents (DSAs) and existing channel partners, while building and maintaining a high-quality loan portfolio. Based in Mumbai, the role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Source and manage business through DSAs and other market channels.


• Acquire new customers and ensure consistent loan disbursement volumes.


• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.


• Stay updated on retail asset products, operations, and current market trends.


• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.


• Deliver high-quality customer service and ensure customer satisfaction.


• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.


• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline.


• Postgraduate qualification is preferred.

Experience

• Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.


• Proven ability to manage sales channels and drive business growth.


• Excellent verbal and written communication skills in English are essential.


• Analytical mindset with a focus on portfolio quality and risk management.


• Ability to lead teams and coordinate with multiple stakeholders.


• High level of integrity and commitment to compliance.