Sales Manager-Personal Loan (DSA)

IDFC FIRST Bank; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking a Sales Manager – Personal Loan to acquire new customers across designated branches in India. You will engage with customers, assess financial needs, and offer suitable loan solutions while ensuring compliance and high service standards.

You will map catchments, capture feedback, and drive growth by deepening relationships, mentoring teammates, and steering an ambitious loan acquisition agenda in a fast-paced BFSI environment.

Qualifications

• Graduate in any discipline (mandatory).
• Minimum 2 years of BFSI experience.
• Strong customer orientation and relationship-building.
• Excellent communication and interpersonal abilities.
• Knowledge of banking products and regulatory guidelines.
• Digital mindset with focus on automation and innovation.
• Leadership and mentoring capabilities.

Responsibilities

• Acquire new Personal Loan customers within the identified segment.
• Consistently meet and exceed monthly targets for customer acquisition.
• Analyze customer needs related to transaction banking and offer appropriate solutions.
• Provide regular feedback to Relationship Managers on customer needs and business opportunities.
• Ensure adherence to selling norms and SOPs as defined by the organization.
• Maintain strict compliance with internal policies and external regulatory guidelines.
• Ensure high-quality sourcing aligned with the bank’s policies.
• Supervise catchment mapping and monitor customer feedback to identify potential opportunities.
• Promote a culture of customer centricity, innovation, compliance, and integrity within the team.
• Encourage automation and digital enablement to meet customer needs.
• Mentor and coach senior team members to align with organizational values.
• Attract and retain top talent to support the bank’s rapid growth targets.

Skills

Customer orientation

Relationship building

Communication skills

Interpersonal abilities

Target-driven

Banking products knowledge

Regulatory guidelines knowledge

Digital mindset

Education

Graduate in any discipline

Job description

About the Role

The Sales Manager – Personal Loan will be responsible for acquiring new customers for personal loans across designated branches in India. This role involves direct customer interaction, understanding their financial needs, and offering suitable banking products. The incumbent will act as a bridge between customers and the bank, ensuring exceptional service delivery. Additionally, the role includes catchment mapping, gathering customer feedback, identifying business opportunities, and deepening customer relationships to maximize lifetime value and contribute to the bank’s growth objectives.

Key Responsibilities

Primary Responsibilities

• Acquire new Personal Loan customers within the identified segment.
• Consistently meet and exceed monthly targets for customer acquisition.
• Analyze customer needs related to transaction banking and offer appropriate solutions.
• Provide regular feedback to Relationship Managers on customer needs and business opportunities.
• Ensure adherence to selling norms and Standard Operating Procedures (SOPs) as defined by the organization.
• Maintain strict compliance with internal policies and external regulatory guidelines.
• Ensure high-quality sourcing aligned with the bank’s policies.

Secondary Responsibilities

• Supervise catchment mapping and monitor customer feedback to identify potential opportunities.
• Promote a culture of customer centricity, innovation, compliance, and integrity within the team.
• Encourage automation and digital enablement to holistically meet customer needs.
• Mentor and coach senior team members to align with organizational values.
• Attract and retain top talent to support the bank’s rapid growth targets.

What We Are Looking For

Education

• Graduate in any discipline (mandatory) FullTime

Experience

• Minimum of 2 years of relevant experience in BFSI

Skills and Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced, target-driven environment
• Knowledge of banking products and regulatory guidelines
• Leadership and team mentoring capabilitiesDigital mindset with a focus on automation and innovation