Territory Manager-Personal Loan (DSA)

IDFC FIRST Bank; Gujarat; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

IDFC FIRST Bank is seeking a Territory Manager – Personal Loan (DSA) to drive personal loan business by sourcing and managing DSA channels across India. You will focus on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service within Retail Banking.

Candidate should have 3+ years in BFSI, strong knowledge of retail asset products, and proven leadership to mentor senior team members. This role requires agile market insight and channel expansion.

Qualifications

• Graduation in any discipline is required.
• Minimum 3 years of BFSI experience.
• Strong communication and relationship-building skills, with leadership ability.

Responsibilities

• Source and manage DSA channels to acquire personal loan business.
• Minimize delinquencies and rejections to maintain portfolio quality.
• Stay updated on retail asset products and market trends.
• Identify new channels to expand business reach.
• Collaborate with internal teams to improve processes and service standards.

Skills

Retail asset products

DSA operations

Stakeholder management

Customer service orientation

Leadership

Customer centricity & integrity

Digital enablement & automation

Talent acquisition & retention

Market trend analysis

Education

Graduation in any discipline

Job description

Job Requirements

TheTerritory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.

Key Responsibilities

Primary Responsibilities

• Source and manage DSA channels to acquire personal loan business from the market.
• Ensure portfolio quality by minimizing delinquencies and application rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through efficient channel management.

Secondary Responsibilities

• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Collaborate with internal teams to ensure alignment with business goals and service standards.

What We Are Looking For

Education

• Graduation: Any discipline.

Experience

• Relevant experience 3yrs in BFSI

Skills and Attributes

• Strong understanding of retail asset products and DSA operations.
• Ability to identify and adapt to changing market trends.
• Excellent stakeholder management and customer service orientation.
• Proven leadership skills with the ability to mentor and coach senior team members.
• Commitment to customer centricity, innovation, compliance, and integrity.
• Ability to foster a digitally enabled and automated environment to meet customer needs.
• Talent acquisition and retention capabilities to support rapid business growth.