Territory Manager-Personal Loan Direct Sales Team

Idfc First Bank Limited; Rajkot; On-site; INR 300,000 - 540,000; Full time

Job summary

Idfc First Bank Limited is seeking a dynamic professional to drive personal loan sourcing and growth across identified segments in Rajkot. This role involves leading a team of DSTs, achieving monthly targets, and maximizing cross-sell opportunities while ensuring compliance with banking norms and customer service standards.

The candidate should possess a graduate degree, 1+ years in sales or banking, and strong communication and relational skills to manage diverse channels including branches and

Qualifications

• Graduate in any discipline (mandatory).
• Minimum 1 year in sales or banking.
• Knowledge of personal loans or retail banking preferred.

Responsibilities

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.

Skills

Customer orientation

Communication skills

Leadership

Banking products knowledge

Multi-channel sourcing

Regulatory norms

Team management

Education

Graduate in any discipline

Job description

Job Description:

Job Requirements

Key Responsibilities

Primary Responsibilities

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.

Channel & Lead Management

• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.

Secondary Responsibilities

• Conduct catchment mapping to identify and target potential customer segments.
• Gather and act on customer feedback to improve service delivery.
• Support initiatives aimed at enhancing customer experience and satisfaction.
• Candidate Profile

Education

• Graduate in any discipline (mandatory)

Experience

• Minimum 1 years in sales or banking, preferably in personal loans or retail banking.

Skills & Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Target-driven mindset with leadership capabilities
• Knowledge of banking products, multi-channel sourcing, and regulatory norms
• Ability to manage teams and drive performance across diverse channels