Sales Manager-Personal Loan (Direct Sales Team)

IDFC FIRST Bank; Madurai District; On-site; INR 500,000 - 900,000; Full time

Job summary

Idfc First Bank Limited is seeking a dedicated sales professional to acquire new personal loan customers, lead a team of DSTs, and drive consistent achievement of monthly targets. The role involves cross-selling, regulatory compliance, and delivering high-quality customer service across multiple channels and locations.

You will collaborate with branches and central teams to optimize lead conversion and grow Open market business, while upholding stringent SOPs and sourcing standards.

Qualifications

• Graduate in any discipline (mandatory).
• Minimum 1 year in sales or banking, preferably in personal loans or retail banking.

Responsibilities

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.

Skills

Customer orientation

Communication skills

Leadership

Banking product knowledge

Multi-channel sourcing

Regulatory knowledge

Education

Graduate degree

Job description

Job Requirements

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.
• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.

Key Responsibilities

Primary Responsibilities

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.

Channel & Lead Management

• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.

Secondary Responsibilities

• Conduct catchment mapping to identify and target potential customer segments.
• Gather and act on customer feedback to improve service delivery.
• Support initiatives aimed at enhancing customer experience and satisfaction.

Education

• Graduate in any discipline (mandatory)

Experience

• Minimum 1 years in sales or banking, preferably in personal loans or retail banking.

Skills & Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Target-driven mindset with leadership capabilities
• Knowledge of banking products, multi-channel sourcing, and regulatory norms
• Ability to manage teams and drive performance across diverse channels