Territory Head - Service

Eureka Forbes; Jaipur; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Incentives program

Medical & life insurance

Generous leave policy

Job summary

Eureka Forbes is seeking a Territory Head for Service to manage end-to-end service and revenue KPIs across a defined territory. You will supervise BP activities, drive KPIs, handle escalations, and ensure timely installation and service delivery.

Graduate candidates with 5–10 years in service ops or field sales, plus an MBA/PG in related fields, will find growth opportunities within one of India's leading hygiene brands. This on-site role offers comprehensive benefits and career progression.

Qualifications

• Graduate in any discipline required; MBA/PG in Sales, Marketing or Operations is a plus.
• Experience in service operations, channel/BP management or field sales.
• Strong business acumen with data-driven planning and execution.

Responsibilities

• Conduct regular BP location visits to review grooming, tool readiness and operations.
• Own KPIs like market share, complaints, revenue, response time and installation turnaround.
• Resolve escalation complaints with technicians and BPs to ensure customer satisfaction.
• Drive revenue through BP and field meetings and follow-up with technicians and customers.
• Meet installation and service benchmarks with timely guidance and support.

Skills

BP management

KPI ownership

Complaint handling

Revenue follow-up

Response time management

Territory ownership

Education

Graduate in any discipline

MBA/PG in Sales/Marketing/Operations

Job description

Territory Head Service

India's Leading Health & Hygiene Brand — By The Numbers

40+ yrs.

Legacy & category creation since 1982

2,700+ Cr

FY26 revenue, 11%+ YoY growth

45%

Market share in the RO category

20 Mn+

Happy customers across India

1,500+

Cities and towns reached

19,500+

Pin codes serviced

9,000+

Service technicians on ground

7 Lakh+

Customer visits every month

A publicly listed, 40+ year-old brand with a product portfolio spanning water purifiers (Aquaguard), air purifiers and vacuum cleaners — built on top of India's largest after-sales service network, with technicians on the ground in every corner of the country.

The Opportunity

Since Advent International took the helm in 2022, Eureka Forbes has entered its highest-growth phase in years - two straight years of double-digit revenue growth, three consecutive years of margin expansion, and a stated ambition to more than double revenue by FY30, with “Excel in Service” as one of the core pillars of that strategy.

What You'll Do

• BP & Technician Management: Conduct regular BP location visits to review BPST grooming, tool readiness, and operational preparedness, while ensuring manpower availability aligns with territory targets.
• KPI Ownership: Take daily and weekly commitments from BPs against KPIs like market share, complaints, revenue, response time and installation turnaround, and follow through to closure.
• Complaint Management: Resolve escalation complaints by coordinating with technicians and BPs, and ensure customer satisfaction on every closure.
• Revenue & Sales Follow-Up: Drive revenue through BP and field meetings, and support sales closure through structured, regular follow-up with technicians and customers.
• Response Time Management: Deliver against Installation & Service Request benchmarks (24 hrs, 90%+) through hands-on technician guidance and timely support.

What We're Looking For

• A go-getter with strong resilience and a result-oriented mindset — comfortable owning a territory's service & revenue KPIs end-to-end.
• Solid understanding of BP/channel management, with the field instincts to solve problems on the ground with BPs and technicians, and a data-driven approach to planning.
• Experience: 5-10 years of experience in service operations, channel/BP management or field sales; prior exposure to FMCD or Telecom is an advantage.
• Education: Graduate in any discipline; an MBA/PG in Sales, Marketing or Operations is a plus.

What You'll Get

• Exciting monthly and quarterly programs for Business Partners, service technicians and CROs — real levers to drive performance and engagement on the ground.
• Attractive incentives and a rewards program that recognizes top Territory Heads.
• Comprehensive medical and life insurance for you and your family, a generous leave policy, ongoing training, and the fastest career growth within the channel or beyond.

Why Join Eureka Forbes

As a Territory Head, you'll lead both revenue and service excellence—not just one or the other. That means broader exposure, faster learning, and the opportunity to grow into a well-rounded business leader while making a real impact every day. You'll do it with advantages few field roles can offer: the backing of a brand that didn't just enter its categories—it created them. Trusted by millions and supported by India's largest after-sales service network, Eureka Forbes gives you the platform to succeed. Perform here, and this could be the fastest route to your next leadership role.

Growth like this doesn't come around often - be part of it.