Manager - Aftermarket & Service Line

Eriez Magnetics; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health Insurance

Profit Sharing Program

Five-day work week

Job summary

Eriez India seeks an experienced Manager - Aftermarket & Service Line to lead aftermarket and service growth across installed base. You will drive revenue, service contracts/AMCs, spare parts alignment, and lifecycle value while building a customer-focused service organization.

You will collaborate with Sales, Service, Engineering, Production, and HQ to deliver strong margins, detailed forecasts, and high customer satisfaction; travel domestically and internationally as required.

Qualifications

• Bachelor's degree in Engineering or Sales/Business, with 10-15 years of relevant experience.
• Experience in aftermarket, service, customer service, or service sales management.
• Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred.
• Strong commercial acumen with the ability to identify and convert aftermarket opportunities.
• Proven ability to lead teams, manage key customers, and drive business growth.
• Strong customer-focused mindset with excellent relationship-building and negotiation skills.

Responsibilities

• Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
• Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.
• Develop strong relationships with key customers and identify opportunities to increase the value of Eriezs installed equipment base.
• Build a customer-focused service organization with strong processes, systems, and performance standards.
• Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.
• Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes.
• Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience.
• Develop and motivate the aftermarket/service team to achieve business objectives.
• Monitor market and competitor activities and identify opportunities to strengthen Eriezs aftermarket offering.
• Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership.
• Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.

Skills

Aftermarket sales

Service sales management

Team leadership

Key account management

Negotiation

Customer relationship

English and Hindi communication

Education

Bachelor's degree in Engineering or Sales/Business

Job description

About Eriez

Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.

Eriez India

Eriez India is looking for an experienced and dynamic Manager - Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.

This is a strategic role responsible for driving aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India s installed customer base.

What Youll Do

• Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
• Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.
• Develop strong relationships with key customers and identify opportunities to increase the value of Eriezs installed equipment base.
• Build a customer-focused service organization with strong processes, systems, and performance standards.
• Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.
• Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes.
• Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience.
• Develop and motivate the aftermarket/service team to achieve business objectives.
• Monitor market and competitor activities and identify opportunities to strengthen Eriezs aftermarket offering.
• Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership.
• Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.

What Were Looking For

• Bachelor s degree in Engineering or Sales/Business, with 10-15 years of relevant experience.
• Strong experience in aftermarket, service, customer service, or service sales management.
• Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred.
• Strong commercial acumen with the ability to identify and convert aftermarket opportunities.
• Proven ability to lead teams, manage key customers, and drive business growth.
• Strong customer-focused mindset with excellent relationship-building and negotiation skills.
• Good technical understanding and ability to prepare business cases and technical reports.
• Excellent communication and presentation skills in English and Hindi.
• Willingness to travel domestically and internationally as required.
• Experience with a multinational/international organization will be an advantage.

Why Join Eriez

• Play a key role in building and growing Eriez India s aftermarket and service business.
• Strengthen long-term customer relationships and enhance customer lifecycle value.
• Drive sustainable revenue growth and contribute directly to the company s overall profitability.
• Develop innovative aftermarket solutions and create new business opportunities.Competitive compensation, Profit Sharing Program, Health Insurance, and a five-day work week