Tellecaller Executive

Matri Eye Prerna Multi Spciality Eye Hospital; Ranchi; On-site; INR 167,000 - 279,000; Full time

Job summary

Matri Eye Prerna Multi Spciality Eye Hospital is seeking a friendly call center executive to handle patient enquiries by phone. You will respond to appointments, consultations, procedures and service queries, and follow up with prospective and existing patients while coordinating scheduling with the front desk.

Strong communication and record-keeping are essential. Deliver clear information about hospital services and maintain a professional, empathetic caller experience to support smooth

Qualifications

• Excellent verbal communication and empathetic telephone manner.
• Strong listening and convincing skills.
• Polite, patient approach with callers.
• Basic MS Office/computer skills.
• Ability to maintain call records and follow up.
• Healthcare/eye-care experience advantageous.

Responsibilities

• Handle incoming and outgoing calls related to patient enquiries.
• Respond to enquiries regarding appointments, consultations, procedures and hospital services.
• Follow up with prospective and existing patients.
• Coordinate appointment scheduling and confirmations.
• Maintain patient enquiry and follow-up records.
• Make reminder/follow-up calls to patients.
• Coordinate with the front desk and other hospital teams.
• Communicate information about hospital services clearly and professionally.
• Support patient engagement and lead follow-up activities.

Skills

Excellent verbal communication

Pleasant, confident and empathetic

Good listening and convincing skills

Patient and polite approach

Basic MS Office/computer skills

Ability to maintain call records and 6

Healthcare/eye-care experience

Job description

Key Responsibilities

• Handle incoming and outgoing calls related to patient enquiries.
• Respond to enquiries regarding appointments, consultations, procedures and hospital services.
• Follow up with prospective and existing patients.
• Coordinate appointment scheduling and confirmations.
• Maintain patient enquiry and follow-up records.
• Make reminder/follow-up calls to patients.
• Coordinate with the front desk and other hospital teams.
• Communicate information about hospital services clearly and professionally.
• Support patient engagement and lead follow-up activities.

Desired Skills

• Desired Skills
• Excellent verbal communication.
• Pleasant, confident and empathetic telephone manner.
• Good listening and convincing skills.
• Patient and polite approach while dealing with callers.
• Basic MS Office/computer skills.
• Ability to maintain call records and follow up systematically.
• Healthcare/eye-care experience will be an advantage.