Tellecaller Executive

NDC Dental Smiley; Hyderabad, Bengaluru; Sur place; INR 167 000 - 290 000; Plein temps

Résumé du poste

NDC Dental Smiley is seeking a proactive telecalling professional to join our Hyderabad team. You will handle outbound and inbound calls, manage leads, and ensure timely follow-ups while meeting daily targets. Familiarity with hospital management software and CRM tools is preferred, with fluency in Telugu, Hindi, English, and Kannada.

The role emphasizes patient/customer-centric communication and data accuracy, suitable for candidates ready to join immediately in a busy health sector environment.

Qualifications

• Strong communication skills across multiple languages and channels.
• Experience or familiarity with health sector operations is preferred.
• Available to join immediately or on short notice.
• Ability to stay calm when handling stressed or impatient callers.

Responsabilités

• Making Outbound Calls: Contacting potential clients from provided databases using scripts and pitches.
• Handling Inbound Calls: Answering customer service or product questions promptly.
• Objection Handling: Address hesitations with helpful solutions.
• Following Up: Re-contacting leads and tracking pending requests to resolution.
• Meeting Targets: Achieve daily/weekly/monthly call volume or sales goals.
• Conducting Surveys: Gather customer feedback to improve offerings.

Connaissances

Communication

Health sector familiarity

Immediate joining

Calm under pressure

Outils

Hospital management software

CRM tools

Data entry

Description du poste

Role & responsibilities

• Making Outbound Calls: Contacting potential clients from provided databases using structured scripts and personalized pitches.
• Handling Inbound Calls: Answering incoming customer service or product questions in a timely manner.
• Objection Handling: Listening actively to customer hesitations and responding with helpful solutions rather than arguments.
• Following Up: Re-contacting leads, tracking pending requests, and ensuring problems get completely solved.
• Meeting Targets: Achieving daily, weekly, or monthly goals for call volume, lead generation, or sales conversions.
• Conducting Surveys: Gathering customer feedback or satisfaction ratings to help improve company offerings.

Preferred candidate profile

• Good Communication skills
• Preferably Health Sector
• Immediate Joiners
• Familiarity with hospital management software, CRM tools & data entry.
• Should be fluent speak Telugu, Hindi, English, Kannada
• Ability to handle stressed, confused, or impatient callers calmly