Telesales Executive

Prevoir IVF; Thane; On-site; INR 250,000 - 450,000; Full time

Job summary

Prevoir IVF in Thane seeks a driven Telesales Executive to engage with prospective patients by phone and digital channels, providing clear information about services and booking consultations.

You will respond to inquiries, qualify leads, and maintain CRM records while collaborating with clinic staff to coordinate appointments and campaigns. Fluency in English and local languages is expected.

Qualifications

• Minimum high school diploma; a degree in business/marketing is a plus.
• Experience in telesales, inside sales, or call centers, ideally in healthcare or service sectors.
• Excellent English and local language communication; strong active listening and empathy.

Responsibilities

• Make outbound calls to prospective patients and respond to inbound inquiries.
• Qualify, nurture, and follow up with leads to schedule consultations.
• Maintain accurate records in the CRM system and coordinate with clinic staff.
• Support campaigns to raise awareness of fertility services.
• Handle sensitive conversations with discretion and professionalism.

Skills

Communication skills

Customer service

Sales and lead generation

Telesales/Inside sales

CRM/call management tools

Confidentiality and professionalism

Education

High school diploma

Business/Marketing degree preferred

Tools

CRM systems

Job description

Company Description

Prevoir IVF is a fertility care provider dedicated to making parenthood accessible, ethical, and affordable for individuals and couples across Maharashtra. Since 2014, the organization has focused on transparent, empathetic, and clinically sound fertility treatments that prioritize patient trust and comfort. Under one roof, Prevoir IVF offers advanced IVF and ICSI, IUI, donor programs, fertility preservation, and related surgical procedures, along with legal and emotional support for surrogacy. Care plans are tailored to each person’s medical needs, emotional wellbeing, and life goals, guided by an experienced team of fertility experts, embryologists, and counselors. The clinic follows internationally recognized protocols and uses advanced laboratory technologies to optimize outcomes while empowering patients with clear information and choices.

Role Description

This is a full-time, on-site Telesales Executive role based in Thane. The Telesales Executive will engage with prospective patients and inquiries over phone and digital channels, providing clear information about Prevoir IVF’s services and booking consultations. Day-to-day responsibilities include making outbound calls, responding to inbound leads, qualifying and nurturing prospects, and maintaining accurate records in the CRM system. The role involves collaborating with clinic staff to coordinate appointments, following up with potential patients, and supporting campaigns aimed at increasing awareness of fertility services. The Telesales Executive is expected to handle sensitive conversations with empathy, uphold confidentiality, and represent the organization’s values of transparency and patient-centric care.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken and written communication and active listening.
• Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve concerns, and ensure a positive patient experience.
• Candidates should possess Sales and Lead Generation skills to convert inquiries into appointments and support revenue growth.
• Candidates should ideally have experience in telesales, inside sales, or call center operations, preferably in healthcare or service-oriented sectors.
• Candidates should be comfortable working with CRM or call management tools, maintaining accurate data, and following structured processes.
• Candidates should demonstrate empathy, professionalism, and the ability to handle confidential and sensitive information appropriately.
• A minimum of a high school diploma or equivalent is required; a degree in business, marketing, or a related field is an advantage.
• Proficiency in English and local languages, along with the ability to work flexible hours as needed, will be beneficial.