Telecaller

Rg Fitness; Delhi; On-site; INR 152,000 - 182,000; Full time

Job summary

KIC Delfinium Fertility Centre invites applications for a Telecaller to manage incoming calls, make outbound follow-ups, and coordinate patient appointments in Delhi. The role welcomes both freshers and experienced candidates.

Salary starts at ₹15,000 per month, with final pay depending on skills, experience and interview performance. Good Hindi communication is essential; English is a plus, and basic computer/record-keeping skills are required.

Qualifications

• Good communication skills in Hindi; English is an advantage.
• Polite, patient and professional telephone manner.
• Basic computer and record-keeping skills.
• Freshers with good communication skills may apply.
• Previous telecalling or customer service experience is an advantage.

Responsibilities

• Make outbound calls to prospective patients and follow up on enquiries.
• Handle incoming calls and answer general questions about clinic services.
• Explain services using clinic-approved information.
• Schedule appointments, confirm visits and make reminder calls.
• Maintain accurate records of calls, enquiries and follow-ups.
• Coordinate with clinic staff and refer medical questions to the appropriate team.
• Communicate politely and maintain patient confidentiality.

Skills

Hindi communication

English advantage

Telephone manners

Basic computer skills

Tools

Record-keeping

Job description

Telecaller — KIC Delfinium Fertility Centre | IVF Centre

Dr. Nalini Gupta's clinic is hiring a Telecaller to manage incoming calls, make outbound calls and coordinate patient appointments. Freshers and experienced candidates are welcome to apply.

Salary: ₹15,000 onwards per month. Final salary will depend on skills, experience and interview performance.

Candidates from South, North, East and West Delhi are welcome to apply.

Key Responsibilities

• Make outbound calls to prospective patients and follow up on enquiries.
• Handle incoming calls and answer general questions about clinic services.
• Explain services using clinic-approved information.
• Schedule appointments, confirm visits and make reminder calls.
• Maintain accurate records of calls, enquiries and follow-ups.
• Coordinate with clinic staff and refer medical questions to the appropriate team.
• Communicate politely and maintain patient confidentiality.

Requirements

• Good communication skills in Hindi; English is an advantage.
• A polite, patient and professional telephone manner.
• Basic computer and record-keeping skills.
• Previous telecalling or customer service experience is an advantage.
• Freshers with good communication skills may apply.