Business Development Executive

CK Birla Healthcare; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

CK Birla Healthcare is seeking a dedicated Business Development Executive Inside Sales based in Gurugram District, Haryana. The candidate will handle inbound and outbound calls related to fertility services, helping patients navigate the registration and consultation processes.

This role requires strong communication and interpersonal skills, as well as the ability to build trust with patients. Responsibilities include maintaining accurate records, coordinating with teams, and working towards targets for successful patient interactions.

Qualifications

• Proven experience in customer service or sales roles.
• Ability to handle multiple calls and maintain records accurately.
• Strong interpersonal skills to connect with patients.

Responsibilities

• Handle inbound and outbound patient calls related to fertility consultations.
• Guide patients on available treatments and appointment processes.
• Build strong relationships with patients through effective communication.

Skills

Strong communication skills

Empathy

CRM proficiency

Customer service orientation

Job description

About Birla Fertility & IVF

Birla Fertility & IVF is one of India's leading fertility and IVF healthcare organizations, committed to helping couples through advanced fertility treatments and compassionate patient care. With a strong focus on technology, ethics, and patient experience, the organization provides end-to-end fertility solutions across multiple locations in India.

Job Description

We are looking for enthusiastic and customer-focused candidates for the role of Business Development Executive Inside Sales at Birla Fertility & IVF. The candidate will be responsible for handling inbound and outbound calls with prospective patients, explaining fertility consultation services, and guiding patients throughout the registration and consultation process. The role requires strong communication skills, regular follow-ups, and the ability to build trust and rapport with patients in a professional and empathetic manner.

Key Responsibilities

• Handle inbound and outbound patient calls related to fertility consultations and services
• Guide patients regarding available treatments, consultations, and appointment processes
• Build strong relationships with patients through effective communication and empathy
• Ensure timely follow-ups and patient registrations
• Maintain accurate patient records and update details in CRM systems
• Coordinate with internal teams for consultation scheduling and smooth patient handling
• Work towards daily and monthly targets