Inside Sales Executive | Birla Fertility & IVF

CK Birla Healthcare; Gurugram District; On-site; INR 420,000 - 700,000; Full time

Job summary

CK Birla Healthcare in Gurgaon is seeking an Inside Sales Executive / Senior Executive Inside Sales to manage inbound and outbound leads, counsel prospective patients, and drive appointments for fertility services. The role requires 1–10 years of experience, strong communication, and CRM proficiency, with language support in Hindi & English.

The position is full-time and office-based, targeting consistent lead conversion while delivering a positive patient experience.

Qualifications

• 1–10 years of experience in inside sales, telesales or healthcare sales.
• Strong verbal and written communication skills.
• Counselling, negotiation, and objection-handling abilities.

Responsibilities

• Handle inbound and outbound calls with prospective patients.
• Counsel patients and provide information on fertility services.
• Follow up with leads via calls and messages to schedule doctor consultations.
• Convert qualified leads into appointments and maintain records in CRM.
• Achieve daily/monthly sales and conversion targets while ensuring a professional patient experience.

Skills

Inside Sales

Telesales

Healthcare Sales

Hospital Sales

Patient Counselling

CRM

Tools

CRM

Job description

Dear Candidate,

We are looking for a Inside Sales Executive / Senior Executive Inside Sales at Birla Fertility & IVF.

Experience: 1 - 10 Years Location: Gurgaon Employment Type: Full-Time

Total Positions: 10 (Hindi & English)

Language-specific Positions:

• Gujarati 2
• Bengali 2
• Malayalam 2
• Assamese – 2
• Tamil – 2
• Telugu – 2

Role Overview

We are looking for an enthusiastic and target-oriented Inside Sales Executive / Senior Executive to join our team. The role will be responsible for handling inbound and outbound leads, counselling prospective patients, understanding their fertility requirements, driving appointments and consultations, and converting qualified leads into patients.

Key Responsibilities

• Handle inbound and outbound calls with prospective patients and customers.
• Understand patient requirements and provide relevant information regarding fertility services and treatments.
• Counsel prospective patients and address their queries professionally.
• Follow up with leads through calls, WhatsApp, and other communication channels.
• Convert qualified leads into doctor consultations and appointments.
• Maintain regular follow-ups with prospective patients to improve lead conversion.
• Achieve assigned daily/monthly sales and conversion targets.
• Maintain accurate records of leads, follow-ups, appointments, and conversions in CRM.
• Ensure a positive and professional patient experience throughout the interaction.

Required Skills & Qualifications

• 1 - 10 years of experience in Inside Sales, Telesales, Healthcare Sales, Hospital Sales, Patient Counselling, CRM, or Customer Relationship Management.
• Strong verbal and written communication skills.
• Excellent counselling, negotiation, persuasion, and objection-handling abilities.

Thanks

Team HR