Telesales Executive

Eshana Hr Consultants; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Eshana Hr Consultants is seeking a confident and energetic telesales professional to drive outbound calls, handle inbound inquiries, explain our products, and generate and qualify leads from a Thane-based operation. You will follow up on enquiries and help achieve sales and customer-engagement targets.

The role emphasizes calling and lead conversion, with responsibilities spanning lead qualification, appointment setting, demos, and CRM updates to support the sales team.

Responsibilities

• Make outbound calls to leads and customers from the provided database to introduce products or services.
• Answer inbound calls and respond to queries clearly, politely and accurately.
• Understand customer needs and recommend suitable solutions.
• Generate, qualify and convert leads; schedule appointments, demos or site visits for the sales team.
• Follow up with interested prospects through calls, WhatsApp or email.
• Handle objections professionally and close sales where applicable.
• Update call outcomes, customer details and follow-up dates accurately in the CRM or call sheet.
• Achieve daily and monthly targets for calls, leads and conversions.
• Handle customer complaints and escalate unresolved issues to the concerned team.
• Follow the call script, company guidelines and data confidentiality norms.

Job description

Job Summary

We are looking for a confident and energetic Telesales role to make outbound calls and handle inbound calls to prospective and existing customers. You will explain our products or services, generate and qualify leads, follow up on enquiries and help achieve sales and customer-engagement targets.

Location: Thane

Key Responsibilities

• Make outbound calls to leads and customers from the provided database to introduce products or services.
• Answer inbound calls and respond to queries clearly, politely and accurately.
• Understand customer needs and recommend suitable solutions.
• Generate, qualify and convert leads; schedule appointments, demos or site visits for the sales team.
• Follow up with interested prospects through calls, WhatsApp or email.
• Handle objections professionally and close sales where applicable.
• Update call outcomes, customer details and follow-up dates accurately in the CRM or call sheet.
• Achieve daily and monthly targets for calls, leads and conversions.
• Handle customer complaints and escalate unresolved issues to the concerned team.
• Follow the call script, company guidelines and data confidentiality norms.