Telesales Executive

HRG Hair and Skin Clinic; Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

HRG Hair and Skin Clinic in Rohini, Delhi NCR, invites a full-time Telesales Executive to handle inbound and outbound calls, explain clinic services and pricing to potential and existing patients, and generate and qualify leads for consultations. You will coordinate with front desk and clinical staff to ensure a smooth patient experience.

You will maintain accurate records in the CRM, meet daily and monthly call, conversion, and revenue targets while upholding privacy standards, and provide

Qualifications

• Minimum educational qualification: Higher secondary; graduation preferred.
• Experience in telesales or front-office roles is preferred.
• Healthcare or cosmetic domain experience is an advantage.

Responsibilities

• Handle inbound and outbound calls and explain services.
• Generate and qualify leads and book consultations.
• Maintain CRM records and coordinate with front desk and clinical staff.
• Meet daily and monthly call, conversion, and revenue targets.
• Provide courteous customer support and escalate complex queries.

Skills

Strong communication

Customer service

Lead generation

CRM proficiency

Telesales experience

English & Hindi

Education

Higher secondary (12th pass)

Graduation preferred

Tools

CRM software

Call management tools

Job description

Company Description

HRG Hair & Skin Clinic is a hair transplant and hair-loss treatment clinic based in Sector 11, Rohini, Delhi NCR, specializing in surgeon-performed hair restoration. The clinic offers FUE, DHI, Sapphire FUE, PRP, GFC, and beard and eyebrow restoration, with a focus on evidence-based treatment and transparent planning. HRG operates a hospital-attached operation theatre and has completed over 10,000 procedures, maintaining a high graft success rate and clear, written pricing with no hidden charges. Patients benefit from free scalp analysis, consultation, and convenient no-cost EMI options, attracting individuals from across Delhi NCR and outstation locations seeking reliable hair restoration care.

Role Description

This is a full-time, on-site Telesales Executive role based at HRG Hair & Skin Clinic in Rohini. The Telesales Executive will handle inbound and outbound calls, respond to inquiries, and explain clinic services, procedures, and pricing to potential and existing patients. The role includes generating and qualifying leads, booking consultations, following up with prospects, and maintaining accurate records in the clinic’s CRM or call tracking systems. The individual will provide courteous customer support, address basic concerns, and elevate complex queries to appropriate team members, and coordinate with the front desk and clinical staff to ensure a smooth patient experience. Regular activities also involve meeting daily and monthly call, conversion, and revenue targets while adhering to clinic protocols and privacy standards.

Qualifications

• Strong Communication skills, including clear spoken English and Hindi, active listening, and the ability to explain medical services in simple terms.
• Customer Service and Customer Support skills to handle inquiries professionally, build trust, and manage patient expectations with empathy.
• Lead Generation and Sales skills to identify prospects, nurture leads, convert inquiries into consultations, and meet telesales targets.
• Basic computer proficiency, familiarity with CRM or call management tools, and the ability to maintain accurate call and lead records.
• Prior experience in telesales, call center, or clinic/hospital front-office roles preferred; healthcare or cosmetic/aesthetic domain experience is an advantage.
• Ability to work on-site in Rohini during full-time clinic hours, manage high call volumes, and perform effectively in a target-driven environment.
• Minimum educational qualification: Higher secondary (12th pass); graduation in any discipline is preferred.