Sales Executive - Pitampura

Berkowits; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Berkowits is seeking a proactive Sales Executive to own client relationships for the clinic. You will nurture prospects and existing clients, drive appointments and walk-ins, and ensure a high level of customer experience throughout the journey from enquiry to visit.

Additionally, you will support basic clinic operations by maintaining stock and hygiene, while collaborating with doctors and branch leadership to meet revenue targets. Strong communication across English and Hindi is essential.

Qualifications

• Excellent communication skills in English and Hindi.
• Strong relationship-building and customer-service abilities.
• Experience in inside sales, telecalling, CRM, or healthcare sales is preferred.

Responsibilities

• Build and nurture relationships with new and existing clients through regular follow-ups and personalized communication.
• Manage enquiries received via calls, website, social media, walk-ins, referrals, WhatsApp, and campaigns.
• Convert enquiries into clinic appointments and maximize lead-to-visit conversions.
• Ensure timely attention to all leads and minimize unattended enquiries.
• Coordinate tele-consultations with doctors or Branch Manager as required.
• Follow up with missed appointments and existing clients to generate repeat visits.

Skills

Communication

Relationship-building

Customer service

Multitasking

Tools

SalesMax

Zenoti

Job description

We are looking for a proactive and customer-focused Sales Executive to become the relationship owner for our clinic. Your primary responsibility will be to nurture prospective and existing clients, build long-term relationships, and ensure a consistent flow of appointments and walk-ins for our doctors and consultants.

You will manage the complete client journey—from the first enquiry to the clinic visit—while delivering an exceptional customer experience. As a secondary responsibility, you will support basic clinic operations by helping maintain stock and operational hygiene.

Key Responsibilities

• Build and nurture relationships with new and existing clients through regular follow-ups and personalized communication.
• Manage all enquiries received through calls, website, social media, walk-ins, referrals, WhatsApp, and marketing campaigns.
• Convert enquiries into clinic appointments and maximize lead-to-visit conversions.
• Ensure every lead receives timely attention and that no enquiry remains unattended.
• Coordinate tele-consultations with doctors or the Branch Manager whenever required.
• Follow up with missed appointments, inactive clients, and existing clients to generate repeat visits and consultations.
• Identify opportunities for package renewals, cross-selling, and upselling based on client needs.
• Maintain accurate client records, follow-up remarks, and lead status in the CRM (SalesMax, Zenoti, or similar software).
• Confirm appointments, minimize no-shows through reminder calls, and provide professional guidance on treatments, services, pricing, and offers.
• Collaborate closely with doctors, consultants, and the Branch Manager to achieve clinic revenue and consultation targets.
• Generate daily and weekly reports on lead management, appointments, and conversions.
• Support clinic operations by maintaining stock records, monitoring inventory, ensuring operational hygiene, and keeping the clinic customer-ready.

Skills & Qualifications

• Excellent communication skills in Regional Language, Hindi and English.
• Strong relationship-building, persuasion, and customer service skills.
• Experience in inside sales, telecalling, CRM, customer relationship management, or healthcare sales is preferred.
• Comfortable using CRM software.
• Highly organized with strong follow-up discipline and attention to detail.
• Positive, target-oriented, and passionate about helping customers.
• Ability to multitask in a fast-paced clinic environment.

What Success Looks Like

• High appointment booking and walk-in conversion rates.
• Strong client relationships leading to repeat visits and referrals.
• Consistent achievement of sales and consultation targets.
• Excellent CRM discipline and follow-up compliance.
• Well-maintained clinic stock and operational readiness.

Contact on : [e-mail] or 9266975700