Sales Counsellor

QHT Clinic; India; On-site; INR 350,000 - 550,000; Full time

Job summary

URoots by QHT Clinic in India seeks a passionate Hair Counsellor to guide prospective clients through non-surgical hair wellness solutions and help them choose the right treatment and product plans.

You will handle calls, consultations, and follow-ups, recommending URoots products and treatment plans while aiming to meet monthly sales targets. The role requires 1–3 years of counselling or inside sales experience, excellent Hindi and English, and CRM proficiency.

Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of counselling or inside sales experience.
• Healthcare, wellness, beauty, or hair care background preferred.
• Strong communication in Hindi and English.
• CRM familiarity and Excel skills.
• Target-driven with a customer-first approach.

Responsibilities

• Handle inbound and outbound consultation calls and follow up with leads.
• Recommend URoots products and treatment plans.
• Conduct telephonic or virtual consultations with potential customers.
• Explain treatment plans, pricing, benefits, and outcomes.
• Convert inquiries into sales while ensuring customer satisfaction.
• Maintain accurate CRM records and follow-up activities.
• Build long-term client relationships with regular follow-ups.
• Coordinate with doctors and operations as needed.
• Aim to achieve monthly consultation and sales targets.
• Respond promptly across calls, WhatsApp, and other channels.

Skills

Excellent communication

Hindi & English fluency

Customer handling

Objection handling

Target-driven

Team player

Education

Bachelor's degree (any discipline)

Tools

CRM systems

Microsoft Excel

Job description

About URoots By QHT Clinic

URoots by QHT Clinic is a leading hair wellness brand dedicated to providing personalized, non-surgical hair loss solutions. We are looking for a passionate and customer-focused Hair Counsellor to guide prospective clients and help them choose the right treatment and product solutions.

Company

URoots by QHT Clinic

Department

Sales & Consultation

Employment Type

Full-Time

Key Responsibilities

• Handle inbound and outbound consultation calls and follow up with leads.
• Understand clients' hair concerns and recommend suitable URoots products and treatment plans.
• Conduct detailed telephonic or virtual consultations with potential customers.
• Explain treatment plans, pricing, benefits, and expected outcomes.
• Convert inquiries into sales while maintaining a high level of customer satisfaction.
• Maintain accurate customer records and follow-up activities in the CRM.
• Build long‑term relationships with clients through regular follow-ups.
• Coordinate with doctors and the operations team whenever required.
• Achieve monthly consultation and sales targets.
• Ensure timely responses to customer queries across calls, WhatsApp, and other communication channels.

Requirements

• Bachelor's degree in any discipline.
• 1–3 years of experience in counselling, inside sales, telecalling, or customer consultation.
• Experience in healthcare, wellness, beauty, or hair care will be preferred.
• Excellent communication and convincing skills in Hindi and English.
• Strong customer-handling and objection-resolution skills.
• Comfortable working with CRM systems and Microsoft Excel.
• Target-oriented with a customer-first approach.

Preferred Skills

• Strong interpersonal and relationship-building abilities.
• Good negotiation and closing skills.
• Ability to understand customer needs and recommend appropriate solutions.
• Self-motivated and proactive.
• Team player with a positive attitude.

Key Performance Indicators (KPIs)

• Daily outbound calls and follow-ups.
• Consultation-to-sale conversion rate.
• Monthly revenue target achievement.
• CRM data accuracy and timely updates.
• Customer satisfaction and retention.
• Response and follow-up TAT.

Salary

• CTC: As per company standards + Attractive Performance Incentives.

Working Days & Timings

• 6 Days Working
• Rotational Week Off Laptop & stable internet speed - Mandatory
• Day Shift

This role is ideal for candidates with experience in healthcare counselling, wellness consultation, or inside sales who enjoy helping customers find the right solutions while achieving sales targets.

Skills: consultation, healthcare, customer satisfaction, communication, documentation, wellness, transplant, hair transplant, sales, clinic