Telesales Executive

Ceasefire Industries Pvt Ltd.; Delhi; On-site; INR 180,000 - 320,000; Full time

Job summary

Ceasefire Industries Pvt Ltd. in Delhi seeks a results-driven Telesales Executive to drive inbound and outbound calls, generate leads, and convert them into orders. You will maintain records and align with the sales team to ensure smooth handoffs.

The role requires 0–4 years of experience, strong communication, and proficiency in MS Office and CRM. A script-based approach with the ability to adapt as needed is essential to meet targets.

Qualifications

• 0–4 years relevant experience.
• Strong communication skills, verbal and written.
• Proficiency in MS Office and CRM.
• Ability to understand customer needs and present product over voice calls.

Responsibilities

• Generate leads through inbound and outbound calls and visits.
• Convert leads for the company through telephonic conversations or meetings.
• Maintain and monitor records of conversations, feedback, POs or queries.
• Stick to the sales script but improvise within telesales role.
• Maintain MIS and trackers per standard procedures.
• Stay aware of industry trends as a telesales executive.
• Liaise with the concerned department regarding queries and complaints.
• Outbound calls: communicate with customers, follow up on leads, and convert sales.
• Inbound calls: answer inquiries, forward to relevant dept, and upsell.
• Proficiency in basic MS Office and CRM.

Skills

Negotiation & time management

MS Office

Communication (verbal & written)

Understand customer needs & present on

Tools

CRM

Job description

Job responsibilities

• The role is responsible to generate leads through inbound and outbound telephonic calls / Visits. The role is also responsible to track the business generated by the employee which are being transferred to the sales team.
• Convert leads for the company through telephonic conversations or meetings
• Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries
• Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role
• Maintain MIS and trackers as per the standard procedures
• Be aware of the latest industry trends as a telesales executive
• Liaise with the concerned department regarding customer queries and complaints

Outbound Sales calls

• Communicating with customers , making outbound calls to potential customers, following up on leads, and converting sales.
• Understanding customers' needs and identifying sales opportunities. Answering premium customers' questions and sending additional information via email and WhatsApp
• Staying informed about complete product knowledge, services, and updates.
• Creating and maintaining a comprehensive database of current and potential customers.
• Identifying and qualifying new leads through research.
• Calling Social Media enquires and converting maximum leads.

Inbound Calls

• Answering incoming phone calls and taking appropriate action for each inquiry or complaint.
• Forwarding inquiries or complaints to the concerned department and following up for resolution within the TAT.
• Upselling and cross-selling products and services.
• Explaining product and service features to customers.
• Proficiency in basic MS Office and CRM

Skill and Responsibilities

• Outstanding negotiation and time management skills
• Adapt knowledge of working with MS Office
• Great communication skills, both verbal and written.
• Should be able understand customer needs and present product over voice call as per the customer needs
• Should have relevant experience of 0-4 years