Walk-in | Telecalling

Milan Contact Support Pvt. Ltd.; Kota; On-site; INR 167,000 - 246,000; Full time

Job summary

Milan Contact Support Pvt. Ltd. in Kota, India, is looking for a courteous call center associate to handle outbound calls to customers, collect feedback, and explain service-related information. You will follow scripts and update outcomes in Excel or Google Sheets, ensuring accuracy and timely reporting.

The role requires polite, professional communication, ability to handle basic queries, and escalation of complaints when needed. Daily targets and routine reporting are part of the job.

Responsibilities

• Make outbound calls to customers/passengers.
• Collect feedback and explain service-related information.
• Handle basic customer queries politely and professionally.
• Update call outcomes, feedback, and customer details in Excel / Google Sheets.
• Follow provided call scripts and communication guidelines.
• Inform seniors about complaints or issues for escalation.
• Maintain daily calling and reporting targets.

Job description

Role & responsibilities

• Make outbound calls to customers/passengers.
• Collect feedback and explain service-related information.
• Handle basic customer queries politely and professionally.
• Update call outcomes, feedback, and customer details in Excel / Google Sheets.
• Follow provided call scripts and communication guidelines.
• Inform seniors about complaints or issues for escalation.
• Maintain daily calling and reporting targets.