Telecalling Executive

Incred; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Incred in Mumbai is seeking a customer relations professional to act as the central liaison among customers, Relationship Managers, and the Customer Service team, ensuring clear communication and swift issue resolution.

You will engage with at-risk customers to reduce churn, gather insights, and drive improvements across departments. The role requires a finance-related degree, strong analytical and negotiation skills, and a proactive problem-solving mindset.

Qualifications

• Analytical Skills: Strong ability to read financial statements, credit reports, and account activity to assess borrower risk.
• Communication: Exceptional interpersonal, negotiation, and conflict-resolution skills.
• Problem-Solving: A proactive mindset capable of untangling complex customer service issues across multiple departments.
• Education: Bachelors degree in Finance or a related field.

Responsibilities

• Act as the central liaison between the customer, Relationship Managers (RMs), and the Customer Service team to ensure seamless communication and swift issue resolution.
• Proactively engage with at-risk or churning customers, identify pain points, and deploy strategic retention strategies (e.g., negotiating terms, offering tailored products).
• Feed critical insights from departing or dissatisfied customers back into the product and service teams to prevent future churn.

Skills

Analytical Skills

Communication

Problem-Solving

Education

Bachelor's degree in Finance or related field

Job description

Key Responsibilities:

Primary Point of Contact (POC): Act as the central liaison between the customer, Relationship Managers (RMs), and the Customer Service team to ensure seamless communication and swift issue resolution.

Customer Retention: Proactively engage with at-risk or churning customers, identify their pain points, and deploy strategic retention strategies (e.g., negotiating terms, offering tailored products).

Feedback Loop: Feed critical insights from departing or dissatisfied customers back into the product and service teams to prevent future churn.

Required Qualifications & Skills:

Analytical Skills: Strong ability to read financial statements, credit reports, and account activity to assess borrower risk.

Communication: Exceptional interpersonal, negotiation, and conflict-resolution skills.

Problem-Solving: A proactive mindset capable of untangling complex customer service issues across multiple departments.

Education: Bachelors degree in Finance or a related field.