Customer Retention Executive

Incred; Mumbai; On-site; INR 240,000 - 300,000; Full time

Job summary

Incred invites qualified graduates to join as a Customer Success Liaison in Mumbai, acting as the central point of contact between customers, Relationship Managers, and the Customer Service team.

You will proactively engage at-risk clients to improve retention, evaluate borrower profiles for risk, and relay feedback to product teams to enhance service.

Qualifications

• Bachelor’s degree in Finance or related field.
• Strong analytical and communication, negotiation, and problem-solving skills.

Responsibilities

• Primary Point of Contact (POC): Act as the central liaison between customers, Relationship Managers (RMs), and the Customer Service team.
• Customer Retention: Proactively engage with at-risk customers to identify pain points and deploy strategic retention strategies.
• Borrower Evaluation & Risk Review: Analyze client profiles, payment histories, and financial health to evaluate creditworthiness and risk profiles.
• Feedback Loop: Provide critical insights from customer feedback to product and service teams to improve retention.

Skills

Analytical skills

Communication

Negotiation

Problem-solving

Education

Bachelor's degree in Finance

Job description

Roles & Responsibilities:

1. Primary Point of Contact (POC): Act as the central liaison between customers, Relationship Managers (RMs), and the Customer Service team.
2. Customer Retention: Proactively engage with at-risk customers to identify pain points and deploy strategic retention strategies.
3. Borrower Evaluation & Risk Review: Analyze client profiles, payment histories, and financial health to evaluate creditworthiness and risk profiles.
4. Feedback Loop: Provide critical insights from customer feedback to product and service teams to improve retention.

Requirements & Qualifications:

• Education: Bachelors degree in Finance, Business, or a related field (Targeting 2025/2026 graduates).
• Skills: Strong analytical capabilities with exceptional communication, negotiation, and problem-solving skills.
• Location: Andheri East, Mumbai.
• Compensation: INR 2.40 – 3.00 LPA (Depends on your interview performance).
• Selection Process: Online interview followed by in-person interview.