Telecalling Executive

Decorpot; Kolkata District; On-site; INR 150,000 - 210,000; Full time

Job summary

Decorpot is seeking a Telecaller to engage customers and manage calls from our Kolkata office. You will generate and follow up on leads, understand customer requirements, and coordinate with the sales team to convert opportunities.

The ideal candidate has 5 months to 1 year of experience, strong English communication, and fluency in local languages. Proficiency in MS Office/Excel is a plus. This is a full-time, on-site role in Kolkata.

Qualifications

• 5 months to 1 year of Telecalling or related experience.
• Excellent English communication and speaking skills.
• Fluency in local languages.
• Strong interpersonal and customer-handling skills.
• Confident with outbound calling.
• Strong follow-up and convincing abilities.
• Target-driven with a positive attitude.
• Basic MS Office/Excel knowledge.
• Experience in Telecalling, Telesales, BPO or Real Estate/Interior preferred.

Responsibilities

• Make outbound calls to potential and existing customers.
• Handle incoming customer calls and provide relevant information.
• Understand customer requirements and identify potential business opportunities.
• Generate leads through outbound calling and follow up with prospective customers.
• Maintain regular follow-ups with leads and ensure timely communication.
• Coordinate with the sales team for lead conversion and appointments.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Handle customer queries professionally and provide appropriate information.
• Achieve daily/weekly calling and lead-generation targets.
• Build and maintain positive relationships with customers.

Skills

Telecalling

Telesales

Inside Sales

Customer Handling

Lead Generation

Lead Follow-up

Customer Support

Sales Calling

English Communication

Local Language

Convincing Skills

Relationship Management

Tools

MS Office/Excel

Job description

Telecaller

Company: Decorpot
Job Location: Kasba / Elgin Road / Banner, Kolkata
Experience: 5 Months 1 Year
Employment Type: Full-Time
Work Mode: Work from Office

About Decorpot

Decorpot is a leading home interiors company focused on creating personalized and functional interior spaces for homeowners. We are looking for enthusiastic and customer-focused individuals to join our growing team.

Job Summary

We are looking for a Telecaller who is confident in speaking with customers, has good English communication skills, and can communicate effectively in local languages. The candidate will be responsible for handling customer calls, generating and following up on leads, understanding customer requirements, and coordinating with the sales team.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Handle incoming customer calls and provide relevant information.
• Understand customer requirements and identify potential business opportunities.
• Generate leads through outbound calling and follow up with prospective customers.
• Maintain regular follow-ups with leads and ensure timely communication.
• Coordinate with the sales team for lead conversion and appointments.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Handle customer queries professionally and provide appropriate information.
• Achieve daily/weekly calling and lead-generation targets.
• Build and maintain positive relationships with customers.

Candidate Requirements

• 5 months to 1 year of experience in Telecalling, Telesales, Customer Support, Inside Sales, or a similar role.
• Excellent English communication and speaking skills.
• Ability to communicate fluently in local languages.
• Good interpersonal and customer-handling skills.
• Confident and comfortable making outbound calls.
• Strong follow-up and convincing skills.
• Target-oriented with a positive attitude.
• Basic knowledge of MS Office/Excel will be an added advantage.
• Candidates from Telecalling, Telesales, BPO, Customer Support, Inside Sales, or Real Estate/Interior industries are preferred.

Key Skills

Telecalling | Telesales | Inside Sales | Customer Handling | Lead Generation | Lead Follow-up | Customer Support | Sales Calling | English Communication | Local Language | Convincing Skills | Relationship Management