Telecalling Executive

Urban Money; Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

Urban Money is seeking a telecalling professional to handle customer inquiries and provide timely resolutions. You will build strong customer relationships to increase sales and satisfaction, while meeting monthly targets and collaborating with internal teams to resolve issues.

The role requires excellent communication, teamwork, and the ability to adapt to changing priorities. You will also maintain accurate records and stay updated on product knowledge to communicate effectively with customers.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and meet performance goals.
• Strong problem-solving and analytical skills.
• Adaptability to changing situations and priorities.
• Proficiency in using telecalling software and technology.
• Ability to build rapport with customers from diverse backgrounds.

Responsibilities

• Handle customer inquiries and provide timely resolutions through telecalling.
• Build strong relationships with customers to increase sales and satisfaction.
• Meet or exceed monthly sales targets and performance goals.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and sales performance.
• Continuously update knowledge of products and services to effectively communicate with customers.

Skills

Communication

Interpersonal skills

Teamwork

Problem solving

Adaptability

Telecalling software

Rapport building

Tools

Telecalling software

Job description

Roles and Responsibility

• Handle customer inquiries and provide timely resolutions through telecalling.


• Build strong relationships with customers to increase sales and satisfaction.


• Meet or exceed monthly sales targets and performance goals.


• Collaborate with internal teams to resolve complex customer issues.


• Maintain accurate records of customer interactions and sales performance.


• Continuously update knowledge of products and services to effectively communicate with customers.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a team environment and meet performance goals.


• Strong problem-solving and analytical skills.


• Adaptability to changing situations and priorities.


• Proficiency in using telecalling software and technology.


• Ability to build rapport with customers from diverse backgrounds.