Customer Relationship Executive

Talent Acquaintance; Coimbatore District; Sur place; INR 250 000 - 360 000; Plein temps

Résumé du poste

Talent Acquaintance in India seeks a customer support associate to respond to inquiries and resolve issues in a professional and courteous manner. You will provide timely information about products/services, address complex complaints, and work with internal teams to improve the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to multitask across chats while maintaining high accuracy and product knowledge.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.

Responsabilités

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Connaissances

Written & verbal communication

Multitasking in chats

Problem solving

Attention to detail

Computer literacy

Description du poste

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.