Telecalling & Customer Engagement Executive

SkillsNCR; Gurugram District; On-site; INR 200,000 - 320,000; Full time

Job summary

SkillsNCR in Gurugram is hiring a Telecalling & Customer Engagement Executive to connect with prospective learners and families, explain the program approach, and identify learner needs. The role is full-time and on-site with regular follow-ups and documentation.

You will keep CRM records, schedule diagnostic sessions, maintain logs, and coordinate with internal teams to ensure smooth onboarding and ongoing support, while building trust over phone calls in English and Hindi.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in education, counseling, or customer support is preferred.
• Comfort with high call volumes and routine follow-ups.

Responsibilities

• Make outbound and inbound calls to prospective learners and families.
• Explain SkillsNCR's approach and gather learner needs.
• Document conversations, schedule sessions, and maintain CRM records.
• Coordinate with internal teams for onboarding and ongoing engagement.

Skills

Clear English

Hindi language

Active listening

Phone-based engagement

Objection handling

Time management

Communication skills

Relationship building

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Company Description

SkillsNCR is an education and capability-development initiative of Nervescape Analytics LLP that helps learners and families make better decisions about learning and skill-building. The organization focuses on understanding what truly holds a learner back by starting with diagnosis before recommending solutions. SkillsNCR currently works with school students and parents in Gurugram to identify the right kind of academic and accountability support, and with final-year students, recent graduates, and early-career professionals through its WorkReady programs. These programs emphasize practical capability in areas such as data, automation, applied AI, business processes, professional communication, and workplace delivery. The team is committed to clear expectations, practical work, regular feedback, and accountability, rather than generic advice or inflated promises.

Role Description

This is a full-time, on-site role based in Gurugram for a Telecalling & Customer Engagement Executive. The role involves making outbound and receiving inbound calls to prospective learners and families, explaining SkillsNCR's approach, and understanding their needs and goals. The executive will gather key information about learners' challenges, document conversations accurately, and schedule diagnostic sessions or follow-ups. Day-to-day responsibilities include maintaining call logs and CRM records, providing clear and honest information about programmes, and coordinating with internal teams to ensure smooth onboarding and ongoing engagement. The role also involves nurturing long-term relationships with learners and parents through regular check-ins, feedback collection, and responsive support.

Qualifications

• Strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and the ability to build trust over phone calls.
• Customer engagement and service skills, such as handling queries, managing objections, and maintaining a professional and empathetic tone with diverse learners and families.
• Telecalling and outreach capabilities, including comfort with high call volumes, disciplined follow-up, and structured conversation handling.
• Basic CRM and documentation skills, with the ability to record accurate call notes, track interactions, and manage simple reporting or dashboards.
• Organizational and time-management skills to prioritize calls, follow-ups, and coordination with internal teams efficiently.
• Prior experience in education, counseling, customer support, or inside sales is an advantage but not mandatory.
• Comfort working in a detail-oriented, accountability-focused environment that emphasizes honesty over hard selling.
• Minimum educational qualification: bachelor's degree or equivalent; motivated diploma holders with strong communication skills may also be considered.