Telecaller / Telecalling Executive

Extio Technology And Consulting Llp; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Extio Technology And Consulting Llp in Hyderabad is seeking a Telecaller with excellent English communication to join the team. The role involves handling inbound and outbound calls, explaining company services, and following up on enquiries.

The ideal candidate should have prior telecalling experience, strong English skills, and the ability to maintain professional communication with customers. Immediate joiners are preferred.

Qualifications

• 12 years of experience in telecalling, telemarketing or customer communication.
• Fluent English communication skills (spoken and written) are mandatory.
• Good interpersonal and convincing skills.
• Confident in handling inbound and outbound calls.
• Basic knowledge of MS Excel, email and computer operations.
• Ability to handle customer queries professionally.
• Positive attitude, self-motivation and willingness to learn.

Responsibilities

• Make inbound and outbound calls to prospective customers and business contacts.
• Communicate effectively in English and explain company services.
• Follow up with prospective customers and maintain regular communication.
• Identify customer requirements and coordinate with the relevant internal teams.
• Maintain call records, customer details and follow-up status.
• Maintain professional communication and good customer relationships.

Skills

Telecalling experience

Fluent English

Interpersonal skills

Inbound & outbound calls

Professional communication

Willingness to learn

Tools

MS Excel

Job description

Job Description

We are looking for an enthusiastic and confident Telecaller with excellent English communication skills to join our team in Hyderabad.

The ideal candidate should have prior experience in handling inbound and outbound calls, communicating with prospective customers, and following up on business enquiries. This is not Marketing/Sales role.

Key Responsibilities

• Make inbound and outbound calls to prospective customers and business contacts.
• Communicate effectively in English and explain company services.
• Follow up with prospective customers and maintain regular communication.
• Identify customer requirements and coordinate with the relevant internal teams.
• Maintain call records, customer details and follow-up status.
• Maintain professional communication and good customer relationships.

Required Skills & Qualifications

• 12 years of experience in telecalling, telemarketing or customer communication.
• Fluent English communication skills (spoken and written) are mandatory.
• Good interpersonal and convincing skills.
• Confident in handling inbound and outbound calls.
• Basic knowledge of MS Excel, email and computer operations.
• Ability to handle customer queries professionally.
• Positive attitude, self-motivation and willingness to learn.

Preferred Candidate Profile

• Candidates currently residing in Hyderabad.
• Candidates with experience in B2B calling or IT services will be preferred.
• Immediate joiners are preferred.

Join Extio and become part of our growing team!