Telecaller Team Lead

CLIRNET; Kolkata District; On-site; INR 400,000 - 700,000; Full time

Job summary

CLIRNET Services Private Limited in India seeks an experienced Telecalling Team Lead to oversee day-to-day operations of the telecalling cell. You will guide a small team, monitor targets, and ensure high-quality customer interactions.

The role requires hands-on outbound calling, regular coaching, and strong CRM usage to improve conversions and registrations. If you excel at performance monitoring and coaching, join us.

Qualifications

• 2–5 years of experience in telecalling/team handling
• Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking
• Prior experience managing a team of tele calling is mandatory

Responsibilities

• Lead, manage, and monitor the day-to-day performance of the telecalling team.
• Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
• Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
• Conduct regular call audits and provide feedback/coaching to improve call quality.
• Train new team members on calling processes, scripts, CRM usage, and communication standards.
• Handle escalations and support the team in resolving customer/doctor queries.
• Prepare and maintain daily/weekly MIS and performance reports.

Skills

Telecalling

Team management

CRM usage

Tools

CRM system

Job description

Key Responsibilities:

• Lead, manage, and monitor the day-to-day performance of the telecalling team.
• Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
• Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
• Conduct regular call audits and provide feedback/coaching to improve call quality.
• Train new team members on calling processes, scripts, CRM usage, and communication standards.
• Handle escalations and support the team in resolving customer/doctor queries.
• Prepare and maintain daily/weekly MIS and performance reports.

Required Experience:

• 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
• Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.
• Prior experience managing a team of tele calling is mandatory.