Telecaller Executive

Redback IT Solutions Private Limited; Vellur; Vor Ort; INR 180.000 - 300.000; Vollzeit

Zusammenfassung

Redback IT Solutions Private Limited in Tamil Nadu is seeking a Telecaller to handle outbound and inbound calls, explain services, and maintain records. Candidates must be fluent in Tamil and English, have basic computer skills, and a customer-focused attitude.

The role targets daily and weekly call goals with a focus on conversion and client satisfaction, working in a fast-paced, target-driven environment.

Qualifikationen

• Minimum 6 months of telecalling/customer support experience.
• Fluent in Tamil and English.
• Basic computer knowledge (MS Office/Excel).

Aufgaben

• Make outbound calls to prospective clients and explain services offered.
• Handle inbound calls and provide clear, accurate information.
• Maintain call logs, update records, and follow up with leads.
• Meet daily/weekly call and conversion targets.
• Build rapport with clients and ensure customer satisfaction.
• Share feedback and call outcomes with the reporting manager.

Kenntnisse

Tamil language

English language

Customer service

Tools

MS Office

Excel

Jobbeschreibung

We are hiring Telecallers to handle outbound and inbound calls, explain services, maintain records, and achieve conversion targets. Candidates must have strong communication skills in Tamil & English, basic computer knowledge, and a customer-focused attitude.

Key Responsibilities:

• Make outbound calls to prospective clients and explain services offered.
• Handle inbound calls and provide clear, accurate information.
• Maintain call logs, update records, and follow up with leads.
• Meet daily/weekly call and conversion targets.
• Build rapport with clients and ensure customer satisfaction.
• Share feedback and call outcomes with the reporting manager.

Key Requirements:

• Minimum 6 months of telecalling/customer support experience.
• Strong communication skills in Tamil and English.
• Ability to manage customer queries with patience and professionalism.
• Basic computer knowledge (MS Office/Excel).
• Target-driven with good persuasion skills.