Customer Care Representative

Nexus Pain Management Center; Bengaluru; On-site; INR 200,000 - 280,000; Full time

Job summary

Nexus Pain Management Center is seeking a proactive telecalling executive to engage with patients, explain available consultations, and schedule appointments at the nearest Nexus center. You will handle inbound and outbound calls, maintain daily records, follow up on enquiries, and strive to maximize appointment conversions while upholding professional communication with patients.

Coordination with front-office for confirmed appointments and a smooth patient journey from enquiry to visit is

Responsibilities

• Make outbound calls to patients using mobile phones.
• Handle inbound patient calls and understand their requirements.
• Explain available consultations, treatments, and center services to patients.
• Generate and schedule patient appointments at the appropriate Nexus center.
• Follow up with patients who have shown interest but have not yet booked an appointment.
• Follow up with patients regarding scheduled appointments and encourage them to visit the center.
• Contact previous patients for follow-ups and future consultation requirements.
• Maintain daily records of calls, appointments generated, follow-ups, and patient responses.
• Coordinate with the respective center/front-office team regarding confirmed appointments.
• Ensure maximum conversion of enquiries into appointments and patient visits.
• Maintain professional and polite communication with patients at all times.
• Achieve assigned daily/weekly/monthly calling and appointment targets.
• Escalate important patient queries or concerns to the concerned team.

Job description

Role & responsibilities

• Make outbound calls to patients using *mobile phones*.
• Handle inbound patient calls and understand their requirements.
• Explain available consultations, treatments, and center services to patients.
• Generate and schedule patient appointments at the appropriate Nexus center.
• Follow up with patients who have shown interest but have not yet booked an appointment.
• Follow up with patients regarding scheduled appointments and encourage them to visit the center.
• Contact previous patients for follow-ups and future consultation requirements.
• Maintain daily records of calls, appointments generated, follow-ups, and patient responses.
• Coordinate with the respective center/front-office team regarding confirmed appointments.
• Ensure maximum conversion of enquiries into appointments and patient visits.
• Maintain professional and polite communication with patients at all times.
• Achieve assigned daily/weekly/monthly calling and appointment targets.
• Escalate important patient queries or concerns to the concerned team.