Telecaller Agent

Star Media Network; Surat; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Media exposure

Career growth

Collaborative environment

Performance-based rewards

Job summary

STAR MEDIA NETWORK PVT. LTD. is seeking a Customer Relationship Executive (CRE) to build and maintain strong relationships with clients, prospects, artists, creators, and business partners.

The ideal candidate will have excellent communication, a customer-focused approach, and the ability to coordinate with internal teams to ensure smooth service delivery.

Join a dynamic media and entertainment company offering diverse clients, opportunities for growth, and a collaborative work environment.

Qualifications

• Excellent verbal and written communication skills required.
• Strong interpersonal and relationship-management abilities.
• Good convincing and negotiation skills; customer-service mindset.

Responsibilities

• Handle incoming customer inquiries via phone, WhatsApp, email and other channels.
• Understand client requirements and provide information about services.
• Follow up with prospects and convert inquiries into opportunities.
• Maintain regular communication with existing clients and ensure satisfaction.
• Coordinate with sales, marketing, production, PR, casting and operations teams.

Skills

Verbal communication

Written communication

Interpersonal skills

Negotiation

Customer service

CRM tools

MS Office

Google Workspace

WhatsApp

Coordination

Teamwork

Independent work

Learning mindset

Education

Graduate in any discipline

Tools

CRM software

Job description

Job Description Customer Relationship Executive (CRE)

Company: STAR MEDIA NETWORK PVT. LTD.

Department: Client Relations / Business Development

Position: Customer Relationship Executive (CRE)

Experience: 03 Years

Location: Noida / Mumbai / Pune / Bengaluru / Kolkata/Surat

Employment Type: Full-Time

About Star Media Network

STAR MEDIA NETWORK PVT. LTD. is a media and entertainment company providing integrated solutions across film and content production, advertising, PR and media relations, branding, digital marketing, talent casting and development, events, OTT distribution, and media services. Our goal is to connect brands, businesses, creators, and talent with innovative media solutions and measurable outcomes.

Job Summary

We are looking for a Customer Relationship Executive (CRE) who will be responsible for building and maintaining strong relationships with clients, prospects, artists, creators, and business partners.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to understand client requirements and coordinate with internal teams to ensure smooth service delivery.

Key Responsibilities

• Handle incoming customer/client inquiries through phone calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide relevant information about Star Media Networks services.
• Follow up with prospective clients and convert inquiries into successful business opportunities.
• Maintain regular communication with existing clients and ensure high levels of customer satisfaction.
• Coordinate with sales, marketing, production, PR, casting, and operations teams to fulfil client requirements.
• Maintain accurate records of customer interactions, leads, follow-ups, and conversions.
• Schedule meetings, calls, auditions, consultations, and client discussions whenever required.
• Resolve customer concerns and coordinate internally for timely resolution.
• Follow up on pending payments, documents, approvals, and service requirements where applicable.
• Identify opportunities for upselling and cross-selling relevant company services.
• Build long-term relationships with clients and encourage repeat business and referrals.
• Prepare regular reports on leads, follow-ups, conversions, and customer feedback.
• Maintain professional communication and represent the Star Media Network brand positively.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Good convincing and negotiation skills.
• Customer-service-oriented mindset.
• Ability to handle multiple customers and follow-ups simultaneously.
• Basic knowledge of MS Office / Google Workspace.
• Comfortable using WhatsApp, email, CRM tools, and online communication platforms.
• Strong follow-up and coordination skills.
• Ability to work independently as well as within a team.
• Positive attitude, confidence, and willingness to learn.

Preferred Qualifications

• Graduate in any discipline.
• Prior experience in customer relationship management, telecalling, sales, business development, media, entertainment, or service-based industries will be an advantage.
• Freshers with excellent communication and convincing skills may also apply.

Key Performance Indicators (KPIs)

• Lead response and follow-up rate
• Customer conversion rate
• Customer retention and repeat business
• Client satisfaction
• Number of successful client interactions
• Follow-up completion rate
• Revenue generated through assigned leads/clients
• Quality and accuracy of customer records

What We Offer

• Opportunity to work in the media and entertainment industry.
• Exposure to diverse clients, brands, creators, and talent.
• Professional learning and career-growth opportunities.
• Collaborative and creative work environment.
• Performance-based growth opportunities.

Who Should Apply?

This role is ideal for candidates who are confident communicators, people-oriented, proactive, and passionate about building professional relationships. If you enjoy interacting with people, solving customer requirements, and working in a fast-paced media environment, we would like to hear from you.