Customer Relation Executive

ESP Engineered; Kozhikode; On-site; INR 223,200 - 334,800; Full time

Job summary

ESP Engineered in Kozhikode, Kerala is seeking a Customer Relationship Executive to manage client communications and enhance relationship with customers. The ideal candidate will assist with student queries through calls, WhatsApp, and emails, providing accurate information about courses and services. Candidates should possess any degree and strong interpersonal skills, with a preference for those with experience in customer handling. The role offers an opportunity to work in a collaborative environment focused on achieving customer satisfaction.

Qualifications

• Good communication and interpersonal skills.
• Professional telephone and WhatsApp etiquette.
• Ability to handle multiple customer interactions efficiently.

Responsibilities

• Handle inbound and outbound calls, WhatsApp, and email communications professionally.
• Respond to customer/student inquiries and provide accurate information about courses.
• Cooperate with sales teams for conversion follow-ups.

Skills

Communication skills

Interpersonal skills

Telephone etiquette

WhatsApp etiquette

Basic knowledge of MS Excel

Coordination skills

Follow-up skills

Education

Any Degree

Tools

MS Excel

Google Sheets

Job description

The Customer Relationship Executive (CRE) is responsible for managing client communication, maintaining strong relationships with students/customers, and ensuring smooth coordination between internal departments and clients to enhance overall customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp, and email communications professionally.
• Respond to customer/student inquiries and provide accurate information about courses, services, or processes.
• Maintain and update customer data in spreadsheets or CRM systems.
• Follow up with leads, enquiries, and existing customers regularly.
• Support admission/sales team in conversion follow-ups.
• Address customer concerns and ensure timely resolution.
• Coordinate with academic, operations, and sales teams for smooth service delivery.
• Maintain daily call reports and follow-up records.
• Ensure high standards of customer satisfaction and relationship management.

Required Skills

• Good communication and interpersonal skills.
• Professional telephone and WhatsApp etiquette.
• Basic knowledge of MS Excel / Google Sheets.
• Ability to handle multiple customer interactions efficiently.
• Strong follow-up and coordination skills.

Qualification

• Any Degree (Mandatory).
• Freshers or candidates with relevant experience can apply.

Preferred Requirements

• Experience in customer handling, tele calling, or student coordination is an added advantage.
• Ability to work in a target-driven environment.