Customer Relationship Executive

GoWatr Pvt Ltd; Chennai District; On-site; INR 200,000 - 240,000; Full time

Benefits offered by this job

Petrol allowance

Job summary

GoWatr Pvt Ltd in Chennai is seeking a Customer Relationship Executive (CRE) to manage customer interactions and support sales through digital marketing initiatives. The role emphasizes strong communication, CRM usage, and content-driven marketing.

The position is full-time in Chennai with petrol allowance and room to grow in CRM and digital campaigns. Fresher to experienced candidates are welcome, with emphasis on customer engagement and reporting.

Qualifications

• Any Degree is acceptable.
• Fresher to years of experience are considered.
• Strong communication skills are essential.

Responsibilities

• Interact with customers via calls and emails to resolve queries.
• Support sales activities and generate leads for the sales team.
• Plan and execute digital marketing campaigns (SEO, SEM, social media).
• Maintain accurate customer records in CRM and generate reports.
• Provide post-sale support and nurture client relationships.

Skills

Strong communication

CRM tools

Digital marketing

Analytical mindset

Multitasking

MS Office

Education

Any Degree

Tools

Google Analytics

SEMrush

HubSpot

Google Ads

Job description

Customer Relationship Executive

Position: CRE & Digital Marketing

Place: Chennai

Tag 2: Petrol allowance

Salary: 2 to 2.4-LPA

Years of Experience: Fresher-Years

Job Type: Full Time

Vacancy: 1

Qualifications: Any Degree

Gender: Female

Job Summary for CRE

We are seeking a dynamic and customer-focused Customer Relationship Executive (CRE) who will be responsible for managing customer interactions, supporting sales activities, and executing digital marketing strategies. The ideal candidate should have strong communication skills along with a good understanding of digital tools and customer engagement practices.

Key Responsibilities

• Customer Interaction & Support
• Handle inbound and outbound calls, emails, and customer queries in a professional manner
• Provide accurate information about products/services and resolve customer concerns efficiently
• Lead Generation & Sales Support
• Convert inquiries into qualified business leads
• Schedule appointments and support the sales team in closing deals
• Complaint Resolution
• Address customer complaints promptly and ensure timely resolutionli>
• Maintain high levels of customer satisfaction and service quality
• Relationship Management
• Build and maintain strong relationships with clients
• Ensure smooth after-sales support and customer retention
• Documentation & Reporting
• Maintain accurate and updated customer records in CRM systems
• Generate reports on customer interactions and sales activities
• Feedback Collection
• Collect and analyze customer feedback
• Identify areas for service and process improvement
• Strategy & Execution
• Develop and execute digital marketing strategies including SEO, SEM, email marketing, and social media campaigns
• Content & Social Media Management
• Manage company social media platforms
• Plan and maintain an editorial calendar to ensure consistent brand messaging
• Analytics & Reporting
• Monitor campaign performance using tools like Google Analytics, SEMrush, or HubSpot
• Provide actionable insights to improve campaign ROI
• Paid Advertising (PPC)
• Plan, launch, and optimize paid campaigns on platforms such as Google Ads and Facebook Ads
• Website Optimization
• Collaborate with web teams to enhance website user experience (UX) and content effectiveness

Required Skills & Qualifications

• Strong communication and interpersonal skills
• Basic knowledge of CRM tools and digital marketing platforms
• Analytical mindset with attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Office and online tools crt this in one as single on

No-3, 3rd Cross Street, Sterling Road, Nungambakkam, Chennai - 600 034

[phone]