Telecaller Agent

Sehdev Travel; New Jawahar Nagar; On-site; INR 180,000 - 240,000; Full time

Job summary

Sehdev Travel in India is seeking a proactive sales professional to manage outbound calls to potential customers and handle incoming inquiries. You will explain products and services, generate interest, and convert leads into appointments or sales while maintaining accurate CRM records.

You will follow up with customers for conversions and feedback, address concerns, coordinate with the sales team to close closures, and maintain daily call reports to track performance.

Responsibilities

• Make outbound calls to prospective customers from provided data.
• Handle inbound calls and respond to customer inquiries.
• Explain products/services and generate interest.
• Convert leads into sales or appointments.
• Maintain and update customer databases/CRM.
• Follow up with customers for conversions and feedback.
• Address customer concerns and provide appropriate solutions.
• Coordinate with the sales team for closures.
• Maintain call records and daily reports.

Job description

Role & responsibilities :

• Make outbound calls to prospective customers from provided data.
• Handle inbound calls and respond to customer inquiries.
• Explain products/services and generate interest.
• Convert leads into sales or appointments.
• Maintain and update customer databases/CRM.
• Follow up with customers for conversions and feedback.
• Address customer concerns and provide appropriate solutions.
• Coordinate with the sales team for closures.
• Maintain call records and daily reports.