Female Telecaller - Customer Service

Astraone; Kolkata District; On-site; INR 300,000 - 540,000; Full time

Job summary

Astraone is seeking a customer service professional in Kolkata to handle customer calls, resolve queries, and ensure high satisfaction. You will make outbound calls for product updates and collect feedback, contributing to service quality and customer retention.

The role emphasizes timely issue resolution and maintaining a high level of customer satisfaction through professional communication and problem-solving skills. Prior experience in customer support is beneficial.

Qualifications

• Handle customer calls, resolve queries, and provide excellent customer service.

Responsibilities

• Make outbound calls to customers for product updates and feedback collection.
• Ensure timely resolution of customer issues and maintain a high level of customer satisfaction.
• Handle customer calls, resolve their queries, and provide excellent customer service.

Job description

Roles and Responsibilities

Skills highlighted with ‘‘ are preferred keyskills

Business firm offering solutions across categories

• Handle customer calls, resolve their queries, and provide excellent customer service.
• Make outbound calls to customers for product updates and feedback collection.
• Ensure timely resolution of customer issues and maintain a high level of customer satisfaction.