Telecaller

AKMV Consultants; New Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

AKMV Consultants is seeking a Telecaller - Operations Support in Delhi to support the operations team and ensure smooth communication with customers and partners. The role involves calling customers, explaining fintech products, and following up on documents, KYC, and onboarding tasks.

Requirements include 6 months to 2 years in telecalling or customer service, Graduate preferred, and familiarity with fintech services. Fluency in Hindi with basic English is a plus.

Qualifications

• 6 months to 2 years in telecalling / customer service / telesales.
• Graduate preferred.
• Fintech or banking experience is a plus.
• Good communication skills in Hindi (basic English is a plus).

Responsibilities

• Calling & Customer Communication: Make calls to customers, retailers, and channel partners; Explain company products like DMT, AEPS, Bill Payments, POS, etc.; Follow up on pending documents, KYC, and operational requirements.
• Operational Support: Coordinate with the operations team for onboarding and updates; Collect and update customer/partner information in the system; Identify customer concerns and escalate when required; Ensure proper follow-up until resolution.
• Reporting: Maintain daily call records, feedback, and follow-ups; Share updates and insights with the operations team.

Skills

Hindi communication

English basics

Customer-focused

Follow-up

Coordination

Fintech awareness

Education

Graduate

Job description

Job Title: Tele caller - Operations Support

Salary: INR 1,80,000 - INR 3,00,000 per annum

Employment Type: Full-Time

About our client:

Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

Key Responsibilities

• Calling & Customer Communication
  
  
  
  • Make calls to customers, retailers, and channel partners
  
  
  • Explain company products like DMT, AEPS, Bill Payments, POS, etc.
  
  
  • Follow up on pending documents, KYC, and operational requirements
  
  
  
  


• Operational Support
  
  
  
  • Coordinate with the operations team for onboarding and updates
  
  
  • Collect and update customer/partner information in the system
  
  
  • Identify customer concerns and escalat\u00e9 when required
  
  
  • Ensure proper follow-up until resolution
  
  
  
  


• Reporting
  
  
  
  • Maintain daily call records, feedback, and follow-ups
  
  
  • Share updates and insights with the operations team
  
  
  
  

Experience

• 6 months to 2 years in telecalling / customer service / telesales


• Fintech or banking experience is a plus

Education

• Preferred: Graduate

Skills

• Good communication skills in Hindi (basic English is a plus)


• Confident and customer-friendly approach


• Strong follow-up and coordination skills


• Basic knowledge of fintech services (preferred)


• Work with a growing fintech company


• Learning and career growth opportunities