Telecaller

Akmv; New Delhi; On-site; INR 167,000 - 312,000; Full time

Job summary

Akmv is seeking a confident Tele caller to support its operations team in New Delhi. You will handle customer and partner communications, explain fintech products like DMT, AEPS, Bill Payments, and POS, and ensure follow-up on documents and KYC.

Ideal candidates have 6 months to 2 years in telecalling or customer service, strong Hindi communication (English a plus), and a Graduate degree. The role is full-time and on-site in New Delhi.

Qualifications

• 6 months to 2 years in telecalling / customer service / telesales.
• Fintech or banking experience is a plus.
• Education: Graduate preferred.
• Hindi language skills; basic English a plus.
• Confident and customer-friendly approach.
• Strong follow-up and coordination skills.
• Basic knowledge of fintech services (preferred).

Responsibilities

• Calling customers and channel partners.
• Explain products like DMT, AEPS, Bill Payments, POS.
• Follow up on documents, KYC, and operational requirements.
• Coordinate with the operations team for onboarding and updates.
• Maintain and update customer/partner information in the system.
• Identify and escalate customer concerns; ensure follow-up until resolution.
• Reporting: maintain daily call records and share insights with the operations team.

Skills

Telecalling experience

Communication skills

Hindi language

Confident demeanor

Coordination skills

Basic English

Education

Graduate

Job description

Job Summary

Job Title: Tele caller - Operations Support

Location: New Delhi

Employment Type: Full-Time

We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

Key Responsibilities

• Calling Customer Communication
• Make calls to customers, retailers, and channel partners
• Explain company products like DMT, AEPS, Bill Payments, POS, etc.
• Follow up on pending documents, KYC, and operational requirements
• Operational Support
• Coordinate with the operations team for onboarding and updates
• Collect and update customer/partner information in the system
• Issue Resolution
• Identify customer concerns and escal
• Ensure proper follow-up until resolution
• Reporting
• Maintain daily call records, feedback, and follow-ups
• Share updates and insights with the operations team

Requirements

• Experience: 6 months to 2 years in telecalling / customer service / telesales
• Fintech or banking experience is a plus
• Education: Preferred: Graduate
• Skills: Good communication skills in Hindi (basic English is a plus)
• Confident and customer-friendly approach
• Strong follow-up and coordination skills
• Basic knowledge of fintech services (preferred)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.