Telecaller

ExcelR Edtech Pvt Ltd; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a motivated Telecaller to join our team in Jaipur. The role focuses on outbound calls to promote electrical products and services, provide product information, and address customer queries.

You will maintain accurate records, update the CRM, and collaborate with the sales team to identify leads. The position emphasizes hitting daily and weekly call targets while ensuring high customer satisfaction.

Qualifications

• Excellent verbal communication and phone manner.
• Ability to explain electrical products and services clearly.
• Proficient in using CRM software and data entry.
• Strong listening skills and ability to handle objections.
• Self-motivated with a sales-driven approach.

Responsibilities

• Make outbound calls to promote electrical products and services.
• Provide product information, answer queries and resolve customer concerns.
• Maintain accurate records of customer interactions and update the CRM.
• Collaborate with the sales team to identify leads and follow up on inquiries.
• Achieve daily and weekly call targets while maintaining customer satisfaction.

Skills

Verbal communication

Electrical product knowledge

CRM software

Active listening

Problem solving

Tools

CRM software

Computer systems

Job description

We are seeking a motivated and dynamic Telecaller to join our team in Rajasthan.

Key Responsibilities:

• - Make outbound calls to potential customers to promote our electrical products and services.
• - Provide detailed information about products, answer queries, and address customer concerns.
• - Maintain accurate records of customer interactions and update the database accordingly.
• - Collaborate with the sales team to identify leads and follow up on inquiries.
• - Achieve daily and weekly call targets while maintaining a high level of customer satisfaction.

Required Skills:

• - Strong verbal communication skills with a clear and friendly phone manner.
• - Ability to understand and explain electrical products and services.
• - Proficient in using computer systems and CRM software for tracking calls and customer information.
• - Excellent listening skills and the ability to handle objections effectively.
• - A proactive approach to problem-solving and customer service.

If you are passionate about sales and have a knack for engaging with customers, we would love to hear from you. Join us in delivering exceptional service and contributing to our growth in the electrical industry.