Tele Sales Executive

Apcell Infotech; Hyderabad; On-site; INR 200,000 - 320,000; Full time

Job summary

Apcell Infotech in Hyderabad, India, is seeking a sales and customer service professional to handle high-volume calls and emails to explain our product range and generate leads.

The role involves coordinating orders between customers and factory, handling after-sales support, and ensuring timely responses to complaints within 24 hours, while maintaining data quality and reports.

Qualifications

• Bachelor’s degree required.
• Excellent verbal and written communication in English and Telugu.
• Experience in sales and customer service preferred.

Responsibilities

• Make high volumes of calls and emails.
• Convert calls into orders and coordinate with factory.
• Maintain customer data in required formats.
• Respond to complaints within 24 hours.
• Follow up for timely payments.
• Inform clients of delays or problems.
• Monitor team progress and suggest improvements.
• Process orders accurately and on time.
• Collect customer feedback

Skills

Excellent communication

English & Telugu fluency

MS Word & Excel

Multitasking

Education

Bachelor’s Degree

Tools

MS Word

MS Excel

Job description

Role & responsibilities

Job Purpose: Making a large volume of calls/emails to explain the companys product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must.

Responsibilities:

• Making a high number of calls and sending high volumes of emails
• Converting calls into order conformation and follow up with the factory for dispatch and installation.
• Monitor and maintain the customer data in the required formats.
• Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
• Follow up for payment from customers on time to ensure efficient functioning
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Handle the processing of all orders with accuracy and timelines.
• Maintaining customer satisfaction and feedback forms
• Any other responsibility as assigned by the management.

Requisite Skills:

• Excellent and persuasive communication skills in English & Telugu
• Basic computer knowledge (MS Word & Excel)
• Passionate, hard worker and well-organized professional with power to prioritize and multitask.
• Ability to meet deadlines.
• Good liaison with all other department members.

Education:

• Bachelor’s Degree in any discipline

Relevant Experience:

• Preferably experience in sales and customer service.