Tele sales

Ample Success HR; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Ample Success HR is seeking a Call Center Executive - Real Estate with 3-5 years of experience to handle inbound calls, provide detailed project information, and qualify leads for the sales team. You will maintain and update CRM data, coordinate with sales, marketing and CRM teams, and participate in site meetings to engage high-net-worth clients while aiming to meet daily, weekly and monthly targets.

You will work with CRM systems (Salesforce/Real Estate CRM/ERP) and support cross-functional

Qualifications

• 3-5 years of experience in a real estate call center / tele-sales / CRM support role.
• Graduate in any discipline field.

Responsibilities

• Handle inbound calls and provide detailed project information.
• Qualify leads before passing them to the sales team.
• Maintain CRM data in Salesforce/Real Estate CRM/ERP.
• Coordinate with sales, marketing and CRM teams.
• Schedule site visits and respond to pricing, payments and querying details.
• Engage with high-net-worth clients during site meetings to build rapport.

Skills

Communication skills

Real estate knowledge

CRM & lead management

Persuasive selling

Customer handling

Calm under pressure

Coordination & follow-up

Target oriented

Education

Graduate degree

Tools

Salesforce

Real Estate CRM

ERP

Job description

Call Center Executive - Real Estate (3-5 years' experience)

Key Responsibilities

• Handle inbound calls from prospective buyers and provide detailed project information.
• Conduct outbound follow-up calls to leads generated through campaigns, channel partners, and digital platforms.
• Qualify leads based on interest, budget, and requirements before passing them to the sales team.
• Maintain and update customer interactions in the CRM system (Salesforce/ERP/Real Estate CRM).
• Coordinate with sales, marketing, and CRM teams to ensure smooth customer engagement.
• Manage client queries regarding project details, pricing, payment plans, and site visit scheduling.
• Ensure high levels of customer service and build trust with clients.
• Track and achieve daily/weekly/monthly call and lead conversion targets.
• Follow scripts but also adapt communication style to suit high-net-worth and diverse client profiles.
• Engage in 1st level of customer interaction through physical meetings (at site office/sales gallery), understand requirements, and create initial rapport before connecting clients to the sales team.

Key Skills & Competencies

• Excellent communication skills (English & Hindi; regional languages preferred).
• Strong knowledge of real estate projects, terminologies, and buyer journey.
• Experience in lead management tools/CRM systems.
• Persuasive selling and customer handling skills.
• Ability to remain calm under pressure and handle difficult clients professionally.
• Strong coordination and follow-up abilities.
• Target-driven, with a passion for customer service.

Qualification & Experience

• Graduate in any discipline field.
• 3-5 years of experience in a real estate call center / tele-sales / CRM support role.
• Exposure to luxury/premium real estate developers will be an added advantage.