Telecallers - Real Estate

Aaraaysa Investments Delhi; Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

Avani Venture & Developer Limited in New Delhi (Pitampura) is seeking a Customer Support Senior Executive to handle real estate project calls, bookings, payments, and possession. You will address queries, maintain CRM records, and ensure quality through call audits.

Collaboration with Sales, Accounts, Legal, and Site teams is essential for timely resolutions. Ideal candidate has 1–5 years in Customer Support/CRM, with real estate experience, strong communication, and CRM proficiency.

Qualifications

• Graduate in any discipline.
• 1 to 5 years of experience in Customer Support / CRM.
• Prior experience in real estate industry.
• Good communication and convincing skills.
• Experience in call audits and escalation handling.
• Working knowledge of CRM tools.

Responsibilities

• Handle inbound and outbound calls related to real estate projects, site visits, bookings, payments, and possession.
• Address customer queries and provide accurate information about projects and services.
• Maintain and update customer details, follow-ups, and call records in CRM tools.
• Conduct call audits and ensure call quality as per company standards.
• Handle customer complaints and escalations and coordinate with Sales, Accounts, Legal, and Site teams for resolution.
• Support sales team through follow-ups and customer engagement.
• Ensure high customer satisfaction and timely closure of issues.

Skills

Communication skills

Convincing skills

CRM knowledge

Education

Graduate in any discipline

Tools

CRM tools

Job description

Job Title: Customer Support Senior Executive

Company: Avani Venture & Developer Limited
Industry: Real Estate
Location: Pitampura, New Delhi

Job Responsibilities / KRAs

• Handle inbound and outbound calls related to real estate projects, site visits, bookings, payments, and possession.
• Address customer queries and provide accurate information about projects and services.
• Maintain and update customer details, follow-ups, and call records in CRM tools.
• Conduct call audits and ensure call quality as per company standards.
• Handle customer complaints and escalations and coordinate with Sales, Accounts, Legal, and Site teams for resolution.
• Support sales team through follow-ups and customer engagement.
• Ensure high customer satisfaction and timely closure of issues.

Skills & Experience Required

• Graduate in any discipline.
• 1 to 5 years of experience in Customer Support / CRM.
• Prior experience in real estate industry.
• Good communication and convincing skills.
• Experience in call audits and escalation handling.
• Working knowledge of CRM tools.